Bel E.
There's too much risk that you will spend a lot of money with no results
After reading reviews, we may have dodged a bullet. I contacted them and set up a call with a service rep. He kept cancelling and rescheduling which did not start the relationship off well. Finally got a call (after so much time I forgot what they did), and was told they would do research into my industry, get back to me with action items and a proposal on going forward. Crickets. I emailed asking about the follow up. Crickets. Terrible, terrible customer service. If they can't handle onboarding calls, not a good indication of service after you sign with them. They apparently run hot and cold based on reviews. If they do work for you and pay attention to your account, you'll get results. The problem is, will they even pay attention to you, or just collect your money. Not willing to take the chance.
Response from Buy Box ExpertsJan 27, 2022
Thank you for your feedback on our sales process. We use feedback like yours to improve as a company and we appreciate you taking the time to share it with us. Our team spends hours preparing for our sales calls to make them as informative and information-packed as possible. We apologize for our onboarding process not aligning with your expectations and we wish you and your business the best of luck in the future.