Buyback SurgeonReviews of buybacksurgeon.com

I was quoted a price of $200 after filling out the form. Once they got my phone, they said that the battery life is at 75% and they consider that damaged. They offered $75. Talk about a bait and switch! No where did they ask about the battery health on the form and they waited until they had my phone before mentioning it. No way! They’ll drop a battery in it, put it as refurbished and sell it for like $600! They trying to squeeze every last penny out of you! You can get more out of store trade than that. At least they sent me my phone back(battery drained by the way) and in relatively the same condition, but with way more fingerprints on it than what I sent in. Update: So I did email the owner back. Right before they sent this reply to my review. When I was going through the forms, I did not see any mention about a battery. Sure, I could have missed it because I am human and errors can happen. There is absolutely no mention of a “damaged” condition where they try to give you $75 for your phone which is a terrible for the customer but they’re strong on the fact that you probably need money and they already have your phone that you will just accept it. My phone, despite their description, is not damaged. It is called wear and tear. The phone itself is in mint physical condition and runs smoothly. I have never seen a battery brought up with any of the other companies when quoting prices. I did not see battery brought up with this company’s quote either. So if they have somewhere else, further on the site, yes, I could have missed it. This is my experience with the company and it has not improved. Update: The owner has reached out and has further clarified their stance. While I am still not happy with my experience, I will give credit to the owner for trying to make things right and has promised to make things more clear on their site. For the effort to reach out and wanting to improve, I upgraded my review from one star to three.

The process is legitimate and they do pay you for your phone. Beforehand though, I reviewed my iPhone with an ATT rep, and they told me my phone was worth at least 600$ (not including other sellers quotes, trade-in 700$, etc.) plus the phone was in great condition. Anyway, I got a shipping label, and ultimately, sent off my phone to them. Later, I got an email from BuyBack Surgeons Rep indicating that my phone was not mint (which i understand- it's not new) but it was in great shape, 512GB and no scratches. Anyway, then they proceeded with offering me $405, not 495$ per their assessment (used, not mint). I accepted the lowball offer since I didn't want to fuzz with having them send it back to me. All in all, I would suggest to any seller to be patient and sell your phone on your own, locally if you can.