Toni M.
Bait and switch pricing tactics
EDIT: The business owner has now paid the original quoted amount, and I have updated my rating to 2 stars to reflect that the deal was eventually honored. However, I am leaving this review up because the experience was the opposite of the hassle-free sale I expected. I understand that buyers and sellers can have honest disagreements about the quality of used goods. But downgrading an offer by a whole $100 for imperceptible wear (which looked like dust) does not feel like a grading re-evaluation in good faith. It feels like an attempt to squeeze a customer who has already mailed in their device. The fact that the original offer was reinstated so quickly after I pushed back—and after the owner called me at 5:00 AM and texted repeatedly to change this review—confirms that the initial price drop was likely a tactic rather than a genuine assessment. I chose this service over Facebook Marketplace to avoid haggling, but I ended up having to fight for the agreed-upon price anyway ORIGINAL: After I went through the hassle of mailing them my phone, instead of the agreed $370, they suggested $270 because they didn't consider the phone flawless. The photo they had as evidence SHOWED DUST ON THE PHONE SCREEN. It's a typical scam, they always pretend to find something wrong with the phone, lowball you and hope you accept. So many people have messaged me on Facebook Marketplace I'd already have my cash if I'd just sold it there.
Response from Buyback SurgeonFeb 5, 2026
We appreciate the update and are glad the transaction was resolved. For accuracy, the revised offer was a $79 adjustment, not $100, and the device was graded one level lower from Flawless to Lightly Used due to visible wear on the front glass/frame documented in inspection photos. All offers are subject to inspection as outlined during checkout, and customers are never obligated to accept a revised offer. We aim to resolve concerns transparently, professionally and quickly. We apologize for the early phone call, but glad we were able to resolve this for you in a timely manner. Here are the inspection pictures of the device received. https://d18hvo5uozp8li.cloudfront.net/public/images/order-pictures/1f5b9a_1435/202602040801swCW4.webp https://d18hvo5uozp8li.cloudfront.net/public/images/order-pictures/1f5b9a_1435/202602040801BUkdT.webp https://d18hvo5uozp8li.cloudfront.net/public/images/order-pictures/1f5b9a_1435/202602040801RyfJP.webp https://d18hvo5uozp8li.cloudfront.net/public/images/order-pictures/1f5b9a_1435/202602040801Ps7nk.webp