Alex
The real deal.
The real deal.

BuyBack Engineer was started with the idea that there’s plenty of pre-owned devices consumers want to get rid of but not enough quality buyback companies to sell them to. That's where we come in. Our business model is built on 3 key metrics: value, communication, and speed. Consumers looking to sell their old phones, tablets, or computers are looking for the most value, an open & transparent process, and an ultrafast payout. That’s why we guarantee the highest price for your device and price lock it for 14 days, update you at every step, and payout the same day we receive you device. Questions? Our email is always open and we even accept texts to our number. Checkout our website to see our price offerings.
BuyBack Engineer (buybackengineer.com) has 127 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Computers & Phones · Somerville, Massachusetts
Excellent

Computers & Phones · Natick, Massachusetts
Excellent

Computers & Phones · Boston, Massachusetts
Excellent

Computers & Phones · Cambridge, Massachusetts
Excellent
127 approved reviews, newest moderated first
Alex
The real deal.
Lauren
This was incredibly easy and the quote was exactly what I ended up getting! I sent in my phone with a cracked screen and got update emails until it was processed. The deposit went directly to my venmo!
Chris H.
Responded to all my questions in a timely manner no issues would use again
Salty
Sent 2 iPhone XS Max on 11/16. On 11/23 they finally contacted me stating there was a balance due. I told them there was not, Verizon paid AT&T when we switched and asked for them to return the phones. Nothing no communication at all. Finally emailed them back 11/30 and again 12/6 finally get a response saying oh our email must not have reached you we confirmed the phones are paid off and have issued payment today-hmmm its 12/8 and still nothing same day payment is total false advertisement even with an issue that has been resolved apparently around Dec 1 this waiting is ridiculous, I sent yet another email asking for my payment be made today or my phones returned. I'm sure I will not get any reply. Guess if no payment or proof of return by Friday it's BBB time
Response from BuyBack EngineerDec 8, 2021
Hi there, We’re very sorry for the inconvenience you’ve experienced here and it’s not how we like to see our transactions end up. The reason for the delay initially was due to AT&T still flagging the devices as “unpaid” which was why we reached out to you. You informed us that the devices were fully paid off by your new carrier. On 12/2 we had contacted you stating our AT&T representative was working on removing this flag since they were believed to be fully paid off. This is where the disconnect seems to be as it seems this communication was not received by you. Once our AT&T representative removed the flag we authorized payment on 12/7. If you reach out to us we’d be happy to see what else we can do to make things right. In no way will we ask or imply that this negative review be edited or removed as a condition of your satisfaction. We thoroughly believe all reviews both positive and negative are valuable for us as a company.
Emma
Amazing, smooth and easy experience with BuyBack Engineer! It could not have been quicker or easier to sell my old phone that was in poor condition. The customer service was great and they were very friendly and prompt. I received my payment right on time. I would definitely use them going forward!!
Harold
Very prompt responses and kept me up to date through the process!
ELIZABETH
Great to work with they say what they mean and mean what they say. No issues fast payment. Sebastian answered all my questions.
David S.
Great process from beginning to end, they did what they said they would do. No worries waiting for weeks to recieve payment, happened within a day via Venmo. Thanks!