BuxferReviews of buxfer.com

This app is fairly useful for monitoring your finances and budgeting. It is not all that cheap but does a reasonable job in helping you keep on top of your finances. But where it really falls down is on customer service. Contact them with a problem and you will be fobbed off by a polite and friendly - person? chatbot? AI? who will assure you that your issue has been passed forward/escalated/chased etc etc but nothing is ever done about it for week after week after week after week. Chase as many times as you like but nothing happens.

The main idea of the app is awesome and it's really handy to track your personal finances, but not when it comes to the technical support. The platform has some glitches, especially with Investment and Budgeting functionality. I reached out to the support 5 weeks ago explaining the nature of the issue and they keep telling me that it's okay and I have just to wait. I am a premium member of the product and I really disappointed by this lack of attention to the problems addressed by the service customers

I spent months trying to figure out an easy way to replace my old Quicken and Mint account. Buxfer is exactly what I wanted and even better. The system is reliable and stable and seems to use good security with good or manual bank sync and my investment accounts. I like the easy Apple app too to enter transactions on the go. I am keeping it for years to come.

When it works its great, but when something is wrong - there is no support - only generic customer service replyes. They investment tracking funcitnaly is not wofking from September 24' and instead of pro-active communicaiton and fixes - nothing is improving in this area. Unacceptable for the tool which changres significant $$ monthly and manages very sensitive data. It doesnt build the trust that there is a competent and active team behind it.

The software is user-friendly and the premium features are genuinely helpful for planning. Overall, the synchronization works well for me and one of the standout benefits is its effectiveness in preventing duplicate entries, which is a huge plus. However, when synchronization issues do arise, the customer support is severely lacking—I've never received any assistance. Many other reviewers have mentioned this as well, which suggests that the company has little interest in addressing issues or engaging with its users. Furthermore, new features or updates are infrequent, which is disappointing for long-term users. To improve, the company must prioritise customer support and offer more regular updates to enhance the user experience. Until these areas are addressed, I can’t justify giving it a higher rating.

Hi All, My experience has been extrememly negative. Buxfer does not sync with bank and when problems are raised with them they say 48 hours response and they ignore and close the request. They'll take your money and ignore you and the issues with the platform - paid an annual fee and strongly regret it. I also have had notifications from my banks of log-ins from India and the US when I'm not using it, which is extremely concerning. So, I just cut my losses after no support and what I consider quite dodgy practice (Waited 3 months and raised probably over 10 tickets without response)—not worth the risk.

I'm interested in a simple bookkeeping program and found Buxfer recommended by PC Mag. I created an account, and connected my banks, but the accounts did not appear. Later it said I had too many accounts and offered a monthly subscription, which I don't want, because I'm not familiar with the service. Now I want to delete my account (not each bank account separately) but there is no option or support available. Very unhappy with Buxfer. Wish I didn't create my account.

In theory, the application looks great, but I can only advise you to stay away from it. Firstly, the synchronisation works only poorly and you constantly have to re-enter your access data, sometimes several times a day. But the main thing is the lousy support, which doesn't really exist. I had a problem with my subscription and all I got from support was the same messages over and over again. It was worded in a very friendly way - but each time it was just "we'll take care of it", after which I heard nothing more from them. In other words, this is another one of those applications that looks great at first glance - but as soon as the first problem arises, you realise that this is not a trustworthy company. And since my money is at stake here, it's out of the question for me. That's why I completely deleted the account (which I had put a lot of work and effort into). Hands off!!! Addendum: At least today they have refunded me all the amounts I paid so far. That's quite something