Button Finance, Inc.Reviews of buttonfinance.com

The part I liked the most was you could do everything online, and I didn't have to submit all my documents in PDF form. The help I received was given willingly. Also, Sunday didn't ever not have time to help me. She was always patient with me and didn't get ezasperated with my slow typing or when I wanted to read something. And she always knew the answer to any questions I would ask her. Over all it was a great experience. I wish other companies were so internet friendly. For once I did have to do all the work. There service is something that most companies do not do anymore.

Timeline Through Accuracy

The entire process was very streamline and user friendly

Very nice experience great staff

Friendly service and quick turn around on the loan.

It was great working with you Patrick Johnson he was quick to respond to any questions I had, and he got the job done.

The Button Finance team of Damien, Sean and Ron were great to work with. They were all personable, friendly, professional, patient and informative. They were gracious in answering the plethora of questions I had and explained the various options and procedures in layman's terms without making me feel ignorant. However, I don't know if Button Finance has any control in choosing the title company but they could use some improvement in their processes, actions and communications. The process requires that the payoff checks get sent to me so I can in turn send them to the companies getting the payments. The checks were sent to the address of the property the loan was against, not to me. The second attempt at sending me the checks came to the right state but not sure where. I had to wait extra days for the cancellations of those checks before they could send reissue checks and get them to me at which point I had to then mail them to the correct addresses. This delay caused more interest charges to be assessed on the accounts that were to be paid off. I'm still not sure why the payoffs could not be wired directly to the bank. And not a single person from the title company called to offer any type of explanation or apology. In addition, the company assigned as the payment processing agency could use some improvement also. The information for this company was included in the myriad documents to be signed with the notary. The first issue was the notice that the loan number would be the same, it changed. Additionally, the payment address was changed twice after I had set up the payee information in my bank's bill pay system based on the information provided in the signing documents. And setting up the online account access for this company was rather tedious.