Button Finance, Inc.Reviews of buttonfinance.com

I did not know my loan had been transferred until I received a request for payment from Shellpoint. I noticed that principal was not included in the requested payment. I called Shellpoint and talked to a young woman. When I asked her if this was an interest only loan, she answered in what I considered a rude tone and said yes. She explained more, in a way that I felt she was thinking I was stupid for asking about that. I searched for 2 hours in my paperwork from Button Finance, and could not find anything that described my loan as interest only. I contacted Button Finance and they confirmed that this was an interest only loan. I am not happy how this situation was handled. I had explained to Patrick Johnson from the beginning of our conversation that my top payment I could afford would be $600. I was including a principal payment in that amount. But now my interest only payment is $660 and I have to add a principal payment to that each month. I did not receive my Notice of Servicing Transfer from Button Finance until Nov 13, 2025, even thought the loan transfer occurred 9/10/25. I did not receive the Welcome Package within 15 days of the loan transfer as described by Patrick Johnson. I also don't appreciate how Shellpoint answers the phone with the statement "this is an attempt to collect a debt" as if I'm behind in my payments. So no, this has not been a good experience.

The process of getting the loan was smooth, however, we had to include them (Button Finance chose to be on the insurance check, PHH Mortgage declined to be on the check) when we had a minor flood in our home. In order to deposit the check we needed a notarized power of attorney which they provided, however, it was not filled out completely. Our rep from Button (Jason) assured us everything was in order but after my bank read through the POA they saw where it wasn't and was missing an address. Just a frustrating process going back and forth with Jason not understanding it was NOT completed properly. My bank had to contact our Jason to make him understand his error.

The Button finance company maintained good quality communication with me through the process however after the case closed they sold my mortgage to a bill collection agency. Unacceptable. I'm a disabled veteran and retired from Federal government service.

Still trying to close on a HELOC that was supposed to close in five days, failed call backs and ineffective communication,

Everyone was nice but the person initiating the loan did a really poor job of letting me know what to expect all the way through the process. He was in such a hurry to close the loan before the end of the month that I was given almost no information about how funds were going to be sent, no information about what to expect at closing, nothing. ETA: Now they're harassing me via phone calls and texts to change my review. The agent I worked with sent me a series of mildly snarky texts and now the branch manager is calling multiple times in a row and texting me as well.