Butlers in the Buff (U.S.)Reviews of butlersinthebuff.com

Response from Butlers in the Buff (U.S.)Aug 12, 2023

This review does not relate to the current ownership or operation of Butlers in the Buff. • This review dates from December 2021 • The business changed ownership in 2022 • The reviewer was not a customer of the current legal entity or management team • The events described occurred prior to our acquisition of the brand Trustpilot has merged this review from a historic profile that is not connected to the current company. This matter is formally disputed and is part of an active, ongoing escalation with Trustpilot, including external review, due to material inaccuracies and demonstrable reputational damage. There are three historic reviews currently under investigation by Trustpilot which relate to previous operators and not the present business. We cannot confirm why these reviews were merged, and this is precisely the issue under dispute. For clarity to readers: • Since 2022, the business has been under new ownership • All bookings are handled under new systems, policies, staff, and contracts • Our current service standards are reflected in our verified post-2022 reviews We respectfully ask readers not to treat this review as representative of our service, as it does not relate to the current company, team, or operating period. This matter remains ongoing with Trustpilot. — Butlers in the Buff Current ownership team since 2022

Response from Butlers in the Buff (U.S.)Aug 12, 2023

This review does not relate to the current ownership or operation of Butlers in the Buff. • This review dates from August 2021 • The business changed ownership in 2022 • The reviewer was not a customer of the current legal entity or management team • The events described occurred prior to our acquisition of the brand Trustpilot has merged this review from a historic profile that is not connected to the current company. This matter is formally disputed and is part of an active, ongoing escalation with Trustpilot, including external review, due to material inaccuracies and demonstrable reputational damage. There are three historic reviews currently under investigation by Trustpilot which relate to previous operators and not the present business. We cannot confirm why these reviews were merged, and this is precisely the issue under dispute. For clarity to readers: • Since 2022, the business has been under new ownership • All bookings are handled under new systems, policies, staff, and contracts • Our current service standards are reflected in our verified post-2022 reviews We respectfully ask readers not to treat this review as representative of our service, as it does not relate to the current company, team, or operating period. This matter remains ongoing with Trustpilot. — Butlers in the Buff Current ownership team since 2022

Response from Butlers in the Buff (U.S.)Aug 12, 2023

This review does not relate to the current ownership or operation of Butlers in the Buff. • This review dates from July 2021 • The business changed ownership in 2022 • The reviewer was not a customer of the current legal entity or management team • The events described occurred prior to our acquisition of the brand Trustpilot has merged this review from a historic profile that is not connected to the current company. This matter is formally disputed and is part of an active, ongoing escalation with Trustpilot, including external review, due to material inaccuracies and demonstrable reputational damage. There are three historic reviews currently under investigation by Trustpilot which relate to previous operators and not the present business. We cannot confirm why these reviews were merged, and this is precisely the issue under dispute. For clarity to readers: • Since 2022, the business has been under new ownership • All bookings are handled under new systems, policies, staff, and contracts • Our current service standards are reflected in our verified post-2022 reviews We respectfully ask readers not to treat this review as representative of our service, as it does not relate to the current company, team, or operating period. This matter remains ongoing with Trustpilot. — Butlers in the Buff Current ownership team since 2022