Butcombe BreweryReviews of butcombe.com

Profit over quality! Can’t assure quality as you can’t get any bottled diet soft drinks. Unfortunately they seem to be eveywhere now; taking over some good old pubs and losing my business.

Pub was grubby, staff were arguing and they did not declare or mention the 10% service charge on 2 small sandwiches and 2 pints served at the bar that already now cost me £42. Outrageous price, undersized portions, underwhelming food, hidden service charge, dirty tables and off staff make this a pub or chain I will never return too.

Got me in for a head chef trial at one of their pubs, kitchen was I would say a immediate Health and safety failure, fridges unlabelled, off produce everywhere, made me spend nearly three hours of my time unpaid, cooking a steak and oven chips off their menu and then asked me to do a cook off (is it the 90's still) to prove I could cook wetherspoon style food at central London prices. The area roaming head chef had given unbeknownst to me an out of date steak to cook, which in itself was shocking and embarrassing for me. Then because the company executive chef couldnt take a breath from eating to learn a buy of self dignity or respect for others, I continued to struggle on improvising what was expected of me. Then I whipped up a lovely dish out of nothing basically, from their poorly organised fridge for a cook off and then basically got told the exec was too busy to give me two minutes of his time and they would be in touch, the guys clearly thought he was a lot more skilled than he was. They then never had the respect to call me and say, we've gone with another applicant, but thanks for your time. I didn't want the role after seeing how they operate anyway, but a bit of respect to just say thank you after the trial would be common practice.

Beautiful location lovely village Good service but very average food! Bourne Valley Inn This group needs to get their act together I suggest they use Crab and Boar at Chievely as a template for excellence! Bird in Hand very average also

Had an almost unbelievable experience at the high corner inn yesterday. The manager, who wouldn't give us his name, only "go away", turned our entire party (20 people) away because he wasn't happy that someone in our party had left a 1* review on Tripadvisor after initially struggling to get hold of them to book a table. People are allowed to review experiences and interactions with businesses and if you're not happy with those reviews, then you should sit down and look at why and then as a business, make a conscious effort to rectify those issues. However, as soon as we entered the pub, the manager asked the lead booker if he was the person who left a 1* review and straight away refused to then serve anyone in the group. We had people in this party travel from as far as Essex to meet at the High Corner Inn for a remembrance lunch and a walk in the New Forest. To simply refuse to serve anyone in the group because the manager didn't like that someone had left a review on the struggle to book a table is shocking. Surely the logical thing to do was to serve the group and then ask to amend the review to reflect the new experience? Instead, the manager had premeditated that he wasn't going to serve us when we arrived. This is appalling behaviour from a customer facing business. Customers are fully entitled to leave reviews once they've had a positive or negative interaction with a business - that's just life. Due to the actions of the manager you've now gained a few more 1* reviews and 20 people who will never return. How a business can operate in this manor is damn right baffling.

The Bowl Inn Almonsbury Lunch half menu not available 40 min wait for order to be taken for warm not hot very poor

The Pelican Chew Magna Appalling customer service avoid at all costs. Checked website and then set off driving several miles to lunch. Arrives each table set knives and forks condiments - only a few tables occupied - lady behind bar - order glass of wine and pint of cider and I look for menus - children's menu is out on bar but not adult - say to my husband we are both stood at bar right in front of the lady - only children's menus can you ask for the main menu - she waits put my wine down and then says kitchen is closed until 5pm. She is struggling to get a pint of cider and my husband says as you are struggling and no food only a half and a bag of crisps. We sit down and the table in the corner is served food (it is 12.40pm) - say to each other odd do they stop serving at 12.30pm. Finish drinks and as we go to leave the same lady is handing out menus to another table - we wait and then say you told us kitchen is closed until 5pm - told it is unless you book and you could have had chips - say you didn't tell us that you specifically told us it was closed until 5pm and served us a bag of crisps - told no my fault manager told me to say that. Appalling if we'd been offered chips would have ordered and if she'd told us no food we wouldn't have ordered drinks but she clearly knew that and wanted us to pay for drinks. Nothing on website or in the pub to explain no food unless table booked in advance today. Surprised and disappointed that Butcombe Pubs operates in this way.

Menu has changed wasn’t impressed really but was there so we had lunch it was ok nothing special we had two cards to get two free coffees after collecting stamps for a very long time to be told we need loyalty card to obtain the free coffees shame the whole time I been Collecting know one told me before hand 🙄 went to pay the bill service charge added without my permission was never asked but was however told it’s optional so I asked for it to be removed if I can’t have my free coffees you can’t have the service charge. I do recall staff used to ask if we wanted to add service / tips charge so now they don’t ask very wrong in my mind not at all professional will never go back there now I’ve lost trust in this new way !!! If anyone actually finds a complaints department please share I’ve looked all over the net and there’s no head office 🤔