Offers hand-crafted beers brewed in the traditional way using English and continental hops, together with English malted barley. News, history, the brewery, beers, cider, and contacts. A shop is located within the brewery.
Butcombe Brewery (butcombe.com) has 44 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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denise C.
Wish I had seen the reviews before ordering…..order took 10 days to arrive, no contact after leaving numerous voicemails, email, Facebook messages, received my mini keg 10 days later to find a 7 day shelf life, totally unacceptable, I would advise not to use, shocking service & customer service
Dave R.
I am having the same experience as as everyone else who has made a review, beer ordered nearly 2 weeks ago, still waiting, DHL drivers have either drunk it or nicked it to sell. No one at Butcombe rings or emails you back, how am I supposed to get a refund, this was a £50 order and I wasnt expecting such discussing customer services. Like the others have said, dont go there
Samantha B.
Placed an online order on 28/4/25 Still haven’t got the order! Tried ringing many times left messages, e mailed and left chat messages on line. Nobody has contacted me at all. I would not recommend ordering online from this company. This is not the first time we’ve had a problem with an on line order. We will not be ordering from them again!
Keith L.
Weatherspoons Street your gold was off it was not drinkable very bland and flat stick to what you do best Original
Response from Butcombe BreweryNov 4, 2025
Sorry to hear this Keith, we will share this with Weatherspoon as it sounds like they have been giving the beer the care and love it should have. It might be they have not recently cleaned the lines or the beer has past it's use by date. Thanks for the feedback. (so sorry for the delay but we've been battling with TrustPilotfor over a year to get access to our account)
DIY Enthusiast S.
I placed an order 4 days ago on a 3 day delivery for a Birthday present. Butcombe say the order is fulfilled but "SHOP" and DHL say its not yet despatched. I've called Butcombe 3 times and left messages which get ignored, I've also sent emails without reply. The Brewery Website has a live chat function which just says "order fulfilled".. Liars
Mark S.
Great Beer, Sh1t customer services. I can't track my order, though Shopify says it's been delivered!! They haven't answered email and telephone goes through to answering machine and no one replies... So Sad, SO FRUSTRATING
SAMUEL J.
Awful customer service. Ordered non alcohol beer and the online system prompted more beer to be added. This new other beer comes also as non alcohol, however, the basket added alcoholic variety. This got delivered and the brewery will not have return or even except exchange for non alcoholic. There customer service person does not care for that customers and does not try and find solutions. I order a lot of non alcoholic beer, I would not recommend any buying from here.
DJ
order delivery online for receipt 30-10, got confirmation then thats it, nothing after called butcombe no answer emailed butcombe nothing emailed courier nothing yet courier advised received but delayed, then advised not received from sender. You should be more customer servicer savvy, absolute disgrace AVOIDE BUYING FROM THIS POOR SCAMMING COMPANY YOU WILL BE LUCKY TO RECEIVED YOUR GOODS BUYERS BEWARE !!!
