CHRIS
The agent I worked with did not explain…
The agent I worked with did not explain the "process" very well. I wish he had given me a fuller explanation of how BCF works before diving into "selling" --- The biggest complaint I had was regarding using American Express points---the explanation of how that process would work was confusing and convoluted-- so much so that I began seriously questioning whether or not BCF was "legitimate"-- I didn't understand why my husband's license would be needed to confirm his Am Ex card, that made no sense to me-- my American Express Business Platinum travel contact had no idea what I was talking about regarding using our Am Ex points for the flights-- it all got very, very complicated. The electronic ticket also confused me--- I hope we get on the plane! Lastly, the nominal charge placed on my card statement to confirm its legitimacy was never explained either?!!!!