Cam M.
Questionable processes
I got my money back as I was not happy with their service and the way they conduct business. So I am happy with the end outcome. Since an invoice and confirmation never comes from the actual airline after payment confirming the booking is held and locked in, I personally find this to be problematic and uncertain. Maybe the business can change this to give its customers greater assurances and clarity that the booking is 100% locked in. It can be a stressful and uncertain booking process.