Business SkyReviews of business.sky.com

HORRENDOUS EXPERIENCE. I previously was a customer of Sky Business brought done for the previous two years. The service was good. I was enticed into taking another two year contract on for £19.95 plus VAT per month. Then the system was upgraded and I lost service and had to have the engineer out three times. I then lost my Business phone number that I had for 27 years. I was also billed £37.95 per month. All calls are transferred to India, and there seems to be a communication problem. All in all one of the worst experiences in business over 27 years I’ve ever had. If you thrive on stress and aggravation switch to Sky Business broadband!!

Awful experience. Cancelled my services whilst I was abroad and then when I called to complain they said I had to renew it and it would take 2 weeks to become live. This obviously wasn’t doable for me so they charged me £200 cancellation fee and said the only way to waive it was to join them again.

When I was connecting my business to sky broadband, I received a lot of promisses. One of them was: if internet will breaks, the sky will sort this out in next 24h. But customer support told me that I have to wait for 2 weeks to my case to be sorted. Why then business connection exists? 2 weeks without internet will be like a death for small businesses. LTE backup connection do not works as it have to. In best scenario I have 0.98Mbps speed connection. But even in this case PC loading simple page more than a minute. Work freesed. Never choose sky business or sky itself. They do not care. Also when You just connecting to them they promisse exact monthly price for 24months, right? NO! They increase price in 2-3 months. And there are planty more troubles with them. The company full of lies.

I have moved business location and requested a number port as we have used the same number for over 40 years. I am 9 weeks and waiting with no port. New shop sign is usless. I have called over 12 times with no progress and no fix date either. All I get is please be patient. I think 9 weeks has been more then patient.

What a joke this company is - broadband keeps going off at random times - calls now routed to India The phone lines also not working as they should There customer services- go thru same protocol ie do a video to make sure everything is correctly plugged in - if this keeps happening, surely they need to address the issue - but they don’t

Took out a contract with Sky Business about 18 months ago. A few initial problems to get up and running. Since then, broadband and phone line service has been, at best, ok. Although there have been some occasions where there has been no broadband, meaning we cannot take card payments. The monthly invoice that you can download via your account with them is very poor and a nightmare if you need to print it out. However, we have not even been able to download copies of the last 2 monthly bills (August & September). Every time you try to download it, up comes a message "Whoops, there's been an error. Sorry but we are having technical difficulties. Unfortunately, we have not been able to process your request". Called them last week to explain that I had been attempting this for a number of days, getting the same response each time and asking when they were going to resolve the issue. Was told allow 1 week. That has now passed, but nothing has changed. PATHETIC! I don't actually believe they are doing anything about it. They take their money via direct debit and that's all they are interested in. Can't wait for the contract to end! UPDATE - Since my original post, I have spoken with both their Customer Service (in India) who promised faithfully to call me back with an update within 72 hours - this never happened, of course - and their Complaints Dept (who, on the first occasion, just transferred back to their Customer Services) who confirmed that they were having "technical issues" but could not give me any assurances as to when these would be resolved. It is now 6 weeks since I first found that I could not download a copy of their invoice and nothing has changed! Either they are not trying to resolve the issue, or they are just totally incompetent!

Uncontactable, don't provide invoices.

This is truly unreliable broadband for a business. I've had numerous client calls where I've dropped out mid-conversation or even had to just cancel the whole meeting because the internet was so unsteady. At least once a week I'll be pulling speeds of 1mpbs. There's absolutely no support available either, trying to even get a service diagnostic is impossible. Not worth the money I'm paying, definitely going to be switching providers