Business SkyReviews of business.sky.com

Accepting Sky Business Mobile’s SIMs was my biggest business mistake of 2025. SIMs were delayed, there is no eSIM option, and activation repeatedly failed. Calls routinely went through 3–4 departments because agents could not find the account. Even the so-called dedicated Business Mobile helpline (03337 597 590) regularly routes callers to Sky Home TV or broadband teams. Email support can take up to 10 working days for basic replies, and in my case a Business Mobile issue was wrongly redirected to Sky Home. Despite repeatedly asking to raise a formal complaint, agents simply apologised and transferred me elsewhere — no one took ownership. For a business service, this level of disorganisation is unacceptable. The time lost dealing with support far outweighs any headline savings. I would strongly advise other businesses to choose a more reliable provider.

If I could give no star I would . We are a small hair salon and Christmas is our busiest time of year . Our WiFi went down a week ago leaving us eight no booking system or card machine and telephone . After a week of hopeless calls same with every one , video the wires , what lights are on wait up to 2 hours . Promises to call me back to check all is working- not once have I been called back . Still 6 days to Christmas and we have no phone system though. Do not use SKY business if you want to keep sane !!!

Absolutely useless in so many ways. Could not provide full broadband in the work place. Therefore when the contract was up we left to go with EE then sky wouldn't have the number transferred across and so we were back and forth trying to get it sorted was also told not to cancel the contract because we will lose the number. We had EE providing broadband and phone line from the very last day of our contract with sky. Yet there asking us for 2 months payment!!! For what ??? We have been paying EE and was told by sky not to cancel yet we're charging us each day not to cancel stay away from them. Will never go back to them every again for home or workplace and will be sure telling alot of people also! Although it seems everyone has a negative experience I also have raised a complaint and low and behold the useless guy on the phone hasn't even done that !! Christmas time so unable to spend house on the phone at the moment because it's too busy! Absolute joke the lot of them

I was advised by Sky that business broadband would provide a better and more reliable service than their home broadband. They provided a dongle which they said would take over and provide continuous connection when the router went down. This was not the case - the business broadband performed worse than the home broadband in terms of speed and connection - the dongle did not kick in and take over to provide continuous connection. Complete waste of money. When I called, several times, to voice my concern they were not at all interested. I paid for this for a year (contract) and did not use it as the performance was dreadful - I used my home broadband which performed better. I have now cancelled this.

The worst company I have ever had the misfortune to deal with. Complete lack of care for our business. We will be cancelling.

I’ve genuinely never experienced a company so difficult to deal with. Sky Business has wasted an unbelievable amount of my time with constant delays, poor communication and zero accountability. Every time I contacted them, I was promised an update that never arrived. Weeks turned into months, and the simplest issues became battles. Trying to raise a complaint was another marathon. It shouldn’t be this hard to get basic service from a company that charges premium prices. The lack of professionalism and care is honestly staggering. I wish I had seen these reviews before signing up, because I would never have gone anywhere near them. I’m posting this so other businesses know what they’re getting into before committing to anything. Sky Business needs a serious overhaul in how it treats customers. I would strongly advise people to look elsewhere.

Sky informed me they were sorry I was leaving, I contacted them and asked what was going on. Someone was trying to slam my account via OTS . I have tried everything I can to resolve the situation, but Sky Business have been absolutely useless, tell me that it is my problem and I have to find out who has instigated the takeover. They constantly tell me OTS doesn't work on business lines and I must be using a residential line. I spoke to the person dealing with my complaint as I hadn't heard anything to be told an investigation had been completed last Friday, but had left me hanging over the weekend. I have a contract for services till September 2026 which up to this point I had no reason to change. As a resolution to loosing my account, they have generously offered to waive the early termination fees. Looks like we finally have a resolution and a goodwill payment.

Do not get sky broadband worst provider ever lost my original number said they can't do anything about it if I want it back will have to leave sky still in talks with another provider to get my old number back and the broadband in my business keeps going off do not sign up with them