Business Sky is listed under Computers & Phones.
Business Sky (business.sky.com) has 112 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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WJK
Moved the business broadband and phone line from BT to Sky Business in early December 2025, phoned Sky several times over the last few months for an invoice and every time advised there are IT problems, and invoices are not available. Concerned this may take several months to resolve, but as broadband is currently free should I be worried
Jeremy S.
Months, simply months, not being able to see equipment had been returned, despite numerous calls and copies of the received tracking info....still months.....finally, (and do read the amount of times they do ask stupid security questions, way beyond anything I have ever had to do again and again) its been promised, approximately 5 months later......look further afield folks, theres much better out there in terms of customer service etc
SMD
I left Sky Business (broadband and landline) on 9th October 2025 after my contract expired to join Virgin Media. I informed Sky of this in advance by phone and they acknowledged my decision and sent me instructions on how to return the equipment. I completed this by the 24th November 2025 as requested. That should have been the end of it but 4 months later I'm still getting emails thanking me for choosing Sky Business together with an ever increasing invoice for ongoing service - They still haven't closed the account. I've contacted them 6 times now to point out that I'm no longer a Sky customer (I don't even use the socket as Virgin is fibre) but each time keep getting the same AI generated email saying that they've been trying to contact me - presumably on the now-defunct landline because I haven't received any calls or letters. Life's complicated enough without Sky. My advice is go somewhere else.
T & S H.
Very very poor service and not Evan worth 1 star, zero customer service, not worth having as a business network😖😣 BIG MISTAKE.
paul G.
Finally left Sky business when my contract was nearly up and paid an early They never provided the service they promised but couldn’t be bothered to argue the toss. Cancelled and paid all outstanding fees due and returned 2 ! Sky hubs in the packaging provided. Now they are chasing me for outstanding cost of hub they say not returned! Have called twice and on both occasions told that they cannot even find by account number but to ignore the invoice . But we all know how this will go . They will finally pass debt to collection agency who will waste mine and their time with aggressive letters . I will tell them to put up or shut up. They will take me to court , I will show proof of the returns and win . This is why people should think twice about doing business with companies who view customer service as an inconvenient annoyance and merely pay lip service to it .
Angie N.
Not even worth one star (sadly you can't give zero stars). If you want a lagging, broken broadband with a "4g guarantee" which is basically a lie, go ahead with this bunch. If you have a problem (which you will, trust me) you end up talking to people in a call centre in India who are all very nice and polite but they often cannot understand what you're saying. Their only advice? To watch videos which don't resolve problem. Then to top it all, when you leave they demand you send the router back and that they will decide whether or not to charge you if they find that the router is broken (no matter how old it is or that the lines weren't working anyway). This is corporate greed at its worst. UPDATE: In the end I went to Toob who are fantastic. I demanded a refund from Sky Business and got it. I recommend you do that too. Much of their copper lines are old and no longer work (and they know it) and they are in the process of upgrading entire network which is in the news, so no secret, yet criminally still taking money out of people and offering a broken service.
M F.
Sky Business Broadband router was returned with proof of collection from royal mail it was collected on on the date stated and in the returns package provided. Now Sky Business has lost it and trying to charge me for it. No UK support, its all Indian call centres and they are now trying their best not to provide a complaints reference number so you can get a deadlock letter and escalate it to the regulator. Its still ongoing....
Anthony J.
As a retailer, both instore and online, we rely heavily on our Sky Business Broadband connection to function as a business. You would think that a company supplying business customers, Sky would understand how important their service quality is. But alas, the truth is they simply don't care. We contacted Sky via email in November to inform them that we would be moving business premises in January and needed to relocate our Broadband connection. We kept getting hung up on when we called so we sent them an email explaining everything and asking for their help. They responded by asking us to call them. Which we did... and guess what? Back to square one. After trying this approach a few times and getting nowhere, we sent an email explaining everything again and asking them to call us. Guess what? We had an email saying they had tried to call us and could not get through. Well they are our telephone provided too so any problems with the line would be their fault! We tried this approach a few more times, which resulted in similar emails. Only this time, they had tried to call us out of working hours. Hardly surprising that there was no one there to answer. We sent numerous emails asking for help, explaining in detail what we need from them and every attempt was blocked by what can only be described as a shambles of a company. Customer Service is clearly an alien concept to the people at Sky. So now we find ourselves in January and are in the process of moving premises. We are due to open our new store on Friday this week and Sky still have not made any attempt to help. We can not open without a reliable broadband connection and we will begin incurring irrecoverable costs. It is clearly time to cancel our direct debit payment to Sky and consider the contract null and void - because they have breached their side of the contract. There are many other providers out there and surely none can be as bad as Sky have been. We have had nothing but trouble since day one and after twelve months, we still can't even access our account online because of a mistake Sky made during set-up. If you are a business considering Sky as a provider - our advice is don't. Carrier pigeons are faster and more reliable than Sky - and their communication skills are far superior too!
