Business SkyReviews of business.sky.com

I was advised that my equipment would be sent out as a priority after I contacted customer services about the delay. However, it has now been 5 days since that conversation and I still have not received the equipment. In addition, during that same call I was promised one month’s free credit due to the inconvenience caused. Despite this, I have still been charged for the first month even though my account has not yet gone live and I have been unable to use the service. I also spoke to another customer service agent, Pooja, on 14/05/2026, who stated that the delay was my fault because Sky had allegedly tried to contact me without success. I do not accept this explanation, as I have not received any missed calls, emails, or messages regarding the delivery issue. I am extremely disappointed with the handling of this matter and the conflicting information being provided.

For sky business in rooms. This has to be the most awful service or lack of it I have ever dealt with. Had to take it to the Ombudsman. New automated phones do not work moved customer service to India staff not trained.To get through the only way is to use number that charges you. No TV’s in guest rooms working for 3 plus no freeview, 3 weeks, so all bookings cancelled, loss of income £20,000. I went on holiday for 4 weeks and did not get this resolved I re-confirmed my wish to cancel again, told I would need to pay for another 3 months! What its not even working. I spent those 3 weeks just trying to get through! It never worked since the end of February which they knew! we are now 14th May. This is legal fraud and disgusting, guess I go back to the Ombudsman a second time.This company is not going to be around much longer when they tract people like this

We have been without internet for several hours, and our phone lines are still not active—this is now the third day. The situation is extremely frustrating, as the activation date continues to be postponed without resolution. This disruption is preventing us from carrying out our work effectively and is having a direct impact on our business operations. I would strongly advise against using this company for business purposes, particularly if you rely on stable internet and phone services, as the ongoing issues could lead to significant financial losses.

Truly awful experience from start to finish! Non-functioning web portal, unable to generate invoices. Decided to terminate my account, and pay early termination charges and they have even managed to not process this, and continue charging me. Dealing with Sky is a hopeless experience, filled with dread. Would NEVER use again!

Unable to download bills for over 3 weeks. Had to ring. Appratnely problem with the paltform. How can a large organisation providing business services fail to enable customers to download bills for a couple of weeks? I rang them and apparenlty there is a problem with their platform. It is beyond reasonable for such a large organisation not to provide a business basic service for so long (while charging the full rate).

One word: Awful Do not waste your time.

12 weeks now without Broadband for my business. How hard is it to deliver a router I have no idea what Sky playing at. Customer service keep saying they’ll resend 2-3 working days everytime and a week passes no Router. I will keep posting 1 * until this is resolved, absolutely disgraceful customer service

the contract terminated and they owe me money after final bill. adviser told me she has to raise request to send a 'business cheque' back with minimum 30 working days. When I asked her every time I pay you subscrption, you get it on direct debit and why can't you just use it for this money back, this is what almost all business do. alternatively use bank transfer. Her response was:this is Sky company policy. I asked her why such policy was not told me before signing the contract. She just could not answer and "only appologise' . You know how much that appology worth