Business SkyReviews of business.sky.com

They sign you up and no satellite no workjng for 2 month now

Prezzi troppo alti. I nuovi abbonati pagheranno 299+iva per 12 mesi i vecchi 500+iva per sempre. Proprio non capiscono che dovrebbero premiare la fedeltà di clienti che pagano da più di 10 anni.

As everyone else here, i have to say for business services this lot provides worse services than 90% of residential broadband companies do. So it doesn’t even matter that it is for business critical services one would expect that they would be better than residential services at least. No chance, this lot is so incompetent and arrogant that it is beyond belief, i never bother to take things further legally but they are so bad that this time i am opening a formal complaint with Ofcom and The Ombudsman. I don't even think they deserve the one star they have as that is highly overrating them.

Cancelled sky business broadband 3 months ago and have chased them ever since to get a refund for an outstanding credit on our account, requested multiple times that they need to send me the prepaid label to return the equipment, nothing done. Every time I have rang and got through to the useless Indian call centre they tell me it will be refunded when the next bill is processed, this has not happened on the last two invoice dates. Multiple phone calls, ridiculous amount of time wasted and stress from the outright incompetence of the call centre staff. Then today I get informed we will not refund you until the equipment is returned, you can make it up Not to mention the hundreds of people that have lost their jobs at UK call centres, which to be honest when we had problems with sky in the past I used to ring and hang up multiple times until I got through to a UK operator. Up until recently we had 4 mobile phones & a tablet with sky at £117 per month, sky business broadband and phone at £54 per month & sky TV at £40 per month. All of these are now going or have gone to other suppliers. I urge you all to not use any services of Sky, use any alternative possible.

Signed up for Sky business broadband over the phone. The person got our email wrong so we haven't received any emails with contract details or login details to set up an online account to access bills. I have spent ages on the phone trying to get this sorted and they say they have changed the email address but still no emails. Our service hasn't even been activated yet and based on our experience to date it's certainly not confidence inspiring. Seriously considering cancelling before the 14-day cooling off period ends.

Have to say i have never found it so hard to have a complaint and raise an issue and constantly get bounced department to department only been 3 months and can not get any resolution and no one seems to actually read the threads and the answers coming back are a disgrace no wonder sky is loosing out on businesses over priced and awful customer service from start to the finish.

Failed us with no installation when ordered broadband & phone. Finally after many weeks had broadband but still no installation digital landline. Broadband speeds, not as advertised hence mis-sold us a product. Even though compensated due to loss of business did not cover losses incurred. SKY did not adhere to what they had agreed causing billing errors and not able to log in or see bills as sent to wrong email this happened for over the whole of the period eighteen months. Rudeness from billing continuous. Error after error from billing with a deliberately awkward call centre in India especially attitudinal problems towards UK female staff. Customer service is extremely poor and unprofessional.

Very disappointing experience with Sky Business broadband. Our broadband has not been working properly for more than a month. Three engineers visited, and the last engineer said the router needed replacing and promised a new one would be sent. After two weeks, we still have not received it. I called customer service nearly 10 times. Today they told me to book another engineer appointment, which would take another two weeks. Because of this poor service, I decided to cancel my account. In my experience, Sky Business customer service has been very poor. I would not recommend Sky Business Broadband.