Business SkyReviews of business.sky.com

I have had an account for Sky Business Broadband since the end of 2025, and to date, I still can't view a monthly bill despite repeated requests to fix this. This very poor service for a business account.

On 31 August 2026, I telephoned Sky and was kept waiting for 57 minutes before eventually giving up, with nothing resolved. On 7 September 2026, I spent a further 15 minutes on the telephone and was promised that the Priority Team would contact me within five working days. Nobody called. On 14 September 2026, I spent another 14 minutes on the telephone and was promised a callback within 48 hours. Once again, nobody called. Then I made a formal complaint, which they say takes up to 10 days. 14 days later, I am still waiting.

Extremely stressful and disappointing experience. When I took out my new Sky Business contract, I set up a Direct Debit. Sky did not take the payment. When they eventually contacted me, I called from abroad, paid the balance immediately and set up another Direct Debit. I have now received a termination notice because the same thing has happened again. My June invoice actually states that a Direct Debit was already set up and that payment would be taken on or just after 27 June, yet it was not collected. I am happy to pay anything genuinely owing, but it is unacceptable to receive threats to disconnect a business broadband and telephone service, potentially lose the business number, and then be told I have to call again to sort out a problem caused by Sky’s payment system. I am abroad and have emailed to resolve it in writing, but have received no response. I have been a loyal customer since 2020 and always pay promptly when contacted. Sky needs a reliable way to take Direct Debit payments and a proper email route for customers who cannot call.

Currently i’m their customer, and my internet has been extremely slow and stops, its effecting my business, iv called them on Wednesday and they said they will send open reach out on Thursday morning between 8am-1pm - and no one came Then i called again Thursday and they said the guy is still on its way by 6pm so i waited and NO ONE came. Then i called on Friday and they said we will sort it out today and guess what NO ONE came. Then i called Friday around 5pm and they said we will have someone out for Saturday 8am - 1pm and not to be surprised NO ONE CAME. Il be getting OMBUDSMAN involved as sky business say they record all the calls. Il be leaving them VERY soon Please do NOT join these for business.

Shit service thy never avaible when we need them in emergency technical issue

We are two weeks since we should have gone live.

Dismal, awful company. keeps taking money by direct debit without sending invices

I haven't been able to download my bills for months. Keep getting 'Whoops, there's been an error Sorry but we are having technical difficulties. Unfortunately, we have not been able to process your request.' when I click on the 'Download Bill' link in the portal. The support has been appalling. They insist on calling when I ask them to email. So frustrating.