Burst Oral CareReviews of burstoralcare.com

I’ve used Burst expanding floss for over a year and absolutely love the product itself, but their current business practices are unacceptable. My latest order was paid for and the funds cleared a full calendar month ago. Since then, the shipping status from their vendor (UniUni) has been stuck on "label created." Burst refuses to cancel the order or issue a refund, hiding behind a blanket policy that they "can't refund once a product leaves the warehouse"—even though the product clearly hasn't left anywhere. Every chat and email response is just the same canned script. It is incredibly frustrating to be charged for a product that is never delivered with zero customer support accountability. Proceed with caution if you subscribe.

My brush quit working after a couple of months. Can't get anyone to answer my text. Worst customer service I have ever seen in my life

Purchased Black Rice Cream from Burst Color Ltd trading as BloomJoyCare - Very Unethical Sales Procedures - Clicked on one purchase, but it appears I Clicked twice and got charged 2 Amounts simultaneously. Plus Added Freight and Insurance without my knowledge. Ignored emails to cancel. IF their product is that good why do they have to resort to such poor Sales tactics? Even if it really works, I will not be buying anything else from them.

I have been a customer for YEARS!! I always have two working brushes in case one needs a charge. When my extra brush died (as all products will eventually) I went to order a new one and they treated me like I was a new customer. Yes, I was receiving the new brush heads and floss every 12 weeks (one brush head was for my husband.) When I ordered the new brush they said they were going to send me new brush head and floss every 12 weeks, BUT: I was already on that schedule! I SIMPLY WANTED ONE NEW BRUSH!! Although I love the brush (and I'm a dentist) and I've referred dozens of customers to them, the hassle with the EXTREMELY POOR CUSTOMER SERVICE HAS ME THINKING I MAY GO BACK TO SONICARE. There's no clear communication. Some of the poorest customer service I have ever experienced. If I'd run my practice like they run Burst, I'd have no patients.

We have 3 Burst water picks in our house; and all if them are non-working. They suddenly just stop working, for no reason. The company originally would send a new one as a replacement but they are now refusing to. Why would you want to spend money on a new water pik every year or two if you can get a better quality brand with quality customer service; that doesn't suddenly quit working? DON'T buy a Burst.

The toothbrush is good at first but stopped working. The company and customer support are a circus to deal with. It took me over a week to cancel my membership 6 months ago. I received an envelope with a replacement head yesterday and a charge for the shipping from my local post office. I was shocked, I’ve received nothing from Barstow care for months. I thought my membership was canceled so why am I getting a toothbrush head for a toothbrush that I don’t have from a company that I canceled any connection to six months ago with a bill from my local post office to pay for the shipping of the toothbrush head that I don’t want and can’t use. Horrible, horrible horrible company to deal with.

My toothbrush, that is supposed to have a lifetime warranty. I can’t even get them to respond. You can’t call them this company has turned into a big scam! Please don’t purchase anything from this company. They don’t respect their long time, customers at all.

I was a subscriber for years. When I moved, they didn't cancel my original subscription at the old address and kept sending refills to that address. Even after I called them, they kept doing it. And they say "We can't issue credits for products that have already shipped". They suck.