Burst Oral CareReviews of burstoralcare.com

Scumbags that steal money. DO NOT SUPPORT THESE TERRIBLE PEOPLE. Just my opinion...

Cancelled a subscription in December 2023 but Burst continued/continues to charge my credit card each month. Huge annoyance and very predatory... 1. I was not able to remove my credit card from the account as this was the default pay method (they saved without permission) 2. I completely cancelled & closed my account, yet the charges continued to hit each month 3. Their phone number is no longer manned and directs you to use email or text 4. I've contacted them via email and via text but Burst Oral Care does not respond 5. I needed to dispute every monthly charge as it came in with my credit card company - Huge hassle. 6. Trying to replace the card with a new number to stop the problem - waiting for results

The toothbrush was great until I woke up one morning to its lights just flashing and wouldn’t turn on. I’ve only had it for about a year. When I emailed them I received no response that was 2 weeks ago. After some searching/googling I found how to file a warranty claim, received the automated confirmation of warranty claim and yet still no response or follow up.

I have been a subscribed member for years. They charged me on 6/17/2024 the replacement and until today, 7/09/2024 I have not received it. I’ve sent 4 follow up emails and no response. Guess their priorities changed and I am cancelling

Good product but they secretly auto-enroll you in a subscription service and store your payment information. This is borderline criminal, if not outright.

These people are Predators. I placed a one-time order for an electric toothbrush by recommendation and discount code from my dental hygienist. Burst automatically created an account, enrolled me in a reorder subscription, and stored my payment info without my consent. I only realized this when I tried to delete my payment info and it was locked, due to it being the payment method for the subscription that I was secretly signed up for by Burst. This is Fraud. These folks are slimy predators, and there is no shortage of other toothbrushes in the world. Burst's business model is a class action lawsuit waiting to happen. We have to stop this gross system that allows corporations to exploit people with umpunity in the name of profit, and start holding them accountable for their exploitative and illegal business practices.

If there was a zero-they would get it. My toothbrush broke at least 6 months ago-tried to talk to someone because I only had the brush a short time-couldn’t speak to a person? Got several troubleshooting tips on their chat-nothing worked-decided it wasn’t worth the aggravation cancelled the subscription and went and got an Oral B which I actually like better-that was 6 months ago and never got another brush head-nothing. Then out if the blue after the first of the year-I get a charge at my bank and email saying a brush head is on it’s way? Again trying to call was a no go and have been emailing with “Jack” and getting the total run around. I am done with them-I notified the BBB - filed a complaint and see I am not the only one with oral burst unsolved problems -absolutely would not recommend them!

I bought the toothbrush and the water Flosser. The water Flosser came broken. It won’t turn on or charge. The customer service phone number has a message that due to the high volume of calls they are closed. I emailed customer service and was told I would have to go through a warranty to get it fixed. I think this is terrible customer service. I was sent a broken product and they won’t stand behind it. Be careful if you order anything. I should have ordered through Amazon. At least then I could have returned it.