Diane
Total SCAM
Total SCAM! They trick you into an unnecessary $34.99 every 2 month subscription on DoFasting. The email eludes that you need to finish setting up your profile for your BurnBox account. Once they take your money, their customer service stops and I never received the product. Tracking information stated item was delivered on 1/6, I sat in the window watched the USPS truck roll up to the mailbox, mark item as as delivered and it was not left in our SECURED mailbox when I walked out 3 minutes later (shown on ring camera footage). Contacted USPS they stated the carrier said they put it in the mailbox, but obviously it was not. The carrier either stole the package or placed it in the wrong box elsewhere and all of my neighbors state they did not receive it. I called USPS back who stated the seller needed to file a claim with DHL eCommerce, and I contacted the seller (BurnBox or innodiets) via email and they sent a canned response saying I needed to file the claim with USPS. Their contact information on the tracking emails goes to a Lithuania address, but the website states made in the USA, something is not right. Bottom line don't waste you money as you may not get it back.
Response from BurnboxJan 8, 2025
Hi Diane, Thank you for sharing your concerns. We're deeply sorry to hear about your negative experience with us and sincerely regret the frustration this has caused. We aim to provide clear information about all subscriptions at the time of purchase, including costs and renewal details. If there was any misunderstanding, we would like to resolve this for you immediately. We understand how upsetting it is when a package is marked as delivered but cannot be located. Based on the details you’ve shared, including the Ring camera footage, this may warrant further investigation with USPS. We recommend using the evidence you have to file a theft report with your local post office or USPS. If they confirm the package was misplaced or stolen, we will work with you to either reship the product or provide an alternative resolution. Customer Support: It is concerning to hear about your experience with our customer service. We strive to respond promptly and effectively to all inquiries and regret that your concerns were not addressed to your satisfaction. BurnBox products are made in the USA. Lithuanian address pertains to one of our registration addresses, but we understand how this might have caused confusion. Transparency is important to us, and we will clarify this information for all customers. We’d like to personally resolve this matter and ensure your satisfaction. Our team will prioritize addressing your concerns, including resolving your subscription and delivery issues. Your feedback is invaluable, and we’ll use it to improve our processes moving forward. Sincerely, BurnBox Customer Experience Team