Laurie P.
Fantastic customer service
Fantastic customer service Bought a bundle, the citrus made my acid reflux go wild. I had surgery to my right hand and neglected to cancel my subscription. I tried to return the product. While they did not accept the product, I get it, food, can be tampered with, etc. They were polite, super responsive, and gave me a partial refund If they ever come out with different flavors, I'll be the first to jump on the BurnBox bandwagon
Response from BurnboxAug 19, 2026
Hello Laurie, We're sorry to hear the citrus flavor aggravated your acid reflux, but we're glad our team could assist and make the situation a little easier. We truly appreciate your understanding regarding the return policy and your kind words about our customer service. If you have any food sensitivities or allergies, we always recommend checking the ingredient list before purchasing to make sure the product is suitable for you. We'll also be sure to pass along your feedback about offering different flavors. We hope to have you back on the BurnBox bandwagon someday! 🔥 Best regards, BurnBox Team