Burlington BathroomsReviews of burlingtonbathrooms.com

I have a faulty shower that leaks constantly. It leaked form the day it was fitted. I contacted Dan Lowe in customer service and he told me to get my plumber back to check whether it was a faulty product or the actual fitting of the shower. I paid a call out fee and my plumber confirmed that it was a faulty shower. I let Dan Lowe know in customer care and he is now saying its due to limescale. It leaked on day one. The shower is now 2 months old.and they are refusing to do anything. I will have to take it to get financial Ombudsman. Absolutely appalling The shower RRP is £800 and does not work AVOID

Bought a pricey radiator which has changed colour from white to cream and which Crosswater acknowledged as a known fault after sending them photos with their branding on it. Now they say it is not a known fault, that we have to return the radiator to the retailer. We cannot remember whom we bought it from, they should know who it was as we had cause to go back to them for a small part. Who pays for the plumber to take it out, the packing and postage and the re-installation and what do we do without a radiator? They say they can’t send anyone. Just appalling customer service, they take your money, admit the known about problem then change their mind about that, just don’t buy anything from them if you want certainty that your purchases won’t change colour. Shame on you Crosswater.

Disgraceful company. Completely useless customer support team. Guarantee that is not worth the paper it is written on. Expensive products, poor quality and dire staff. Buy something else.

AWFUL customer service and no accountability. I cant get through. I email and no one calls or returns my messages.. I have quite a few products to order and now loosing the will to live.. also have an issue with a product which crosswater are not dealing with and have not returned my calls as we need a technical person on site.

Avoid Avoid Very poor quality in less than 5 years I have had to replace bathroom tap, shower head, bathroom shower valve and waste components Honestly - it’s looks great and is made from very poor quality materials And it’s not cheap!!! So disappointing

Burlington Bathrooms are a poor company to deal with and their products are of poor quality even though they are quite expensively priced. We bought a complete bathroom including WC with raised cistern, shower screen and exposed victorian shower mixer, hand basin and taps with pedestal and a freestanding bath and chrome hydrant waste. These items were purchased before the bathroom suite was ready to fit and the warranty had expired just before fitting. On fitting both bath taps leaked and Burlington refused to replace them under warranty even though they had never been used and had remained boxed-up and carefully stored. They said we needed to pay for two expensive brass tap cartridges to fix the dripping, so we paid for these, but then was told by our plumber that we had been misled and we just needed two rubber washers costing less than £1. Also the WC seat is supposed to be extra strong, but the lid broke after it had been installed for only one year, revealing it to be made of compressed sawdust. Burlington said because this was out of warranty we would have to pay for a new one ourselves. These people have no sense of good will towards their customers. AVOID.

OVERPRICED POOR QUALITY. I purchased a full Burlington suite 5 years ago. In that time I have had to replace- 1 cistern valve (bought via internet as none in stock) There has been 2 leaks on the shower mixer with 1 months wait for parts (none in stock - again). A cheap plastic component within the shower head failed causing the head to fall to the floor. £123.00 for replacement and the whole head is made of plastic. The "oak" toilet seat is in fact chipboard. I am happy to pay extra for items that last. Sadly this has not been the case here.

We have 2 Burlinghton Bathroom oak toilet seats, one is 2 and a half years old, the other was replaced due to cracking after one year and the replacement is just over 3 years old. Both seats have cracking, discolouration and the laminated surface is coming away from wood beneath causing splinters. They look unsightly and are in my opinion are very unhygienic. Burlington Bathroom customer service advise me that the problem is caused by putting bleach into the toilet pan and the fumes not being able to escape. I do use bleach in the toilet pan but never close the lid when doing so. I am very disappointed with the product and believe that these seats are not fit for purpose.