BumperOnly is a United States–based ecommerce retailer specializing in heavy-duty aftermarket truck bumpers, grille guards, and vehicle protection accessories. The company offers products from manufacturers for Ford, Chevrolet, GMC, Ram, and Toyota trucks.
BumperOnly (bumperonly.com) has 72 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Cars & Trucks · Seagoville, Texas · Since 2012
ExcellentSales 5.0
Cars & Trucks · Austin, Texas
Excellent
Cars & Trucks · Houston, Texas
Excellent
Cars & Trucks · Fort Worth, Texas
Excellent
72 approved reviews, newest moderated first
Dr. fermin Hernandez I.
Mark G made this experience the best. He literally went above and beyond so that I can get the product. This is what customer service is all about. He listened to my needs and he came up with a perfect solution. Very knowledgeable and helpful. The best.
Bobby V.
I ordered my bumper Sep 22, 2023 paid $1900 and still do not have it. This is what they send me on Nov 24, 2023 after waiting more then 2 months. “Just wanted to update you. I've looked into your order and reached out to our manufacturer. They said your bumper is not yet ready for shipment. They're aiming to estimated ship your order by next week. I'll keep an eye on it for you and email the tracking details once it's ready.” This is the email they sent me today (Jan 11, 2024) after I called them. "Thank you for reaching out and leaving a voicemail regarding the status of your order. I appreciate your patience. I've been closely monitoring your order and have reached out to our manufacturer for an update. They mentioned that your bumper is still in the process of being built, and they are aiming to complete it estimated by the end of this month. Please note that additional days will be required for shipping once the bumper is ready." I am still waiting another MONTH they I get to wait on shipping. They already took one of my reviews down from THEIR website, So I will be sharing this one everywhere I can....
Response from BumperOnlyJan 12, 2024
Bobby, Thank you for your feedback. As you requested, we are currently in the process of canceling your order and initiating a full refund. We understand your concerns and sincerely apologize for any inconvenience caused by the delay in delivering your order. It's important to note that manufacturing lead times are sometimes beyond our control, and while we strive to provide accurate estimates, unforeseen circumstances can impact the production timeline. We appreciate your understanding and patience in this matter. Once the cancellation process is completed, you will receive a confirmation email, and the refund will be issued promptly. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and apologize for any inconvenience this situation may have caused. Thank you for your understanding. Thank you, Karen M. BUMPERONLY
Douglas P.
Great customer service on top of it throughout the build. Looking into ordering another
Timothy B.
DO NOT ORDER FROM BUMPER ONLY!!!! Ordered bumper for my 2003 Ford F250 and received bumper for 2017 Ford F250. They said I had to pay to send the wrong bumper back or sale it. Which I can't do because the stupid thing is rusted. Now I'm out of almost $800.00.
Response from BumperOnlyJun 7, 2022
Hello Timothy, Thank you for reaching out to us. It shows in our record that our team is already working with you about this issue. We're very sorry to hear about your experience, and we take our reviews very seriously. We remain committed to doing anything we can to fix the issues you experienced. Thank you.
Heather
Ordered a bumper 2 months ago, and as of today still no bumper. When we have contacted the company we just get the run around and no actual answers. At this point I'm starting to wonder if their site is just a scam and there is no bumper coming. Buyers beware, do not order from this site if you ever want to actually recieve your bumper. You would think a place charging over $2000 would be able to at least get the bumper to the customer. Worst experience ever and have not even gotten the product yet. Hopefully it arrives in good shape because trying to deal with anyone from this company is a joke.
Response from BumperOnlyApr 19, 2022
Heather, we have reached out to the freight company and it is in transit. We're very sorry to hear about your experience. We remain committed to doing anything we can to fix the issue. Thank you.
Terrence W.
I’m extremely happy with the bumper. customer service is fantastic! they reply quickly to any inquiries, and are very knowledgeable. I have the aliarc bumper and I would say that when you get it and you bolt it on your truck, it is well worth the wait. It looks and fits perfect, my factory fog lights bolted right in and they line up perfectly.
DavidG
Bumpersonly.com was one of 3 companies that had the bumper I wanted in stock and their price was the lowest, so I was pretty much sold from the start. After reading reviews I made up my mind. My order was processed extremely quickly and I was contacted right away about shipping notifications. As if that wasn't enough, I had questions after my order and was connected with Karen, who was an absolute pleasure to work with. She answered all of my questions and immediately followed up with a response email. My bumper arrived on time and was in perfect condition. 10 out of 10...I will be buying from them again!
Brandt
I ordered a bumper on the 30th of January and as of the 12th of February the Service Rep said he would have to get back to me. They have a Live Chat function on their website which is handy if you can get a straight answer. However, three times I have corresponded with the same Rep who said he would get right back to me with an answer…but so far nothing yet. They were quick to charge my account almost $1500 for a bumper that their website said was “in stock” but it hasn’t been shipped in the span of 2 weeks ! What a joke ! I just found another place that has my bumper “in stock” so I will call them on Monday (which is when the BumpersOnly Rep is supposed to get back to me). The other place has the exact same bumper (SKU code) for a little over $100 less than BumpersOnly offers. So shop around before ordering with these guys because for doing “Bumpers Only” they sure don’t seem to be able to get things done in a timely fashion other than taking your money immediately ! As a side note, I just received an email from the sales rep who said the order could not be cancelled and that I should "just wait" the 7 to 10 business days for the bumper to arrive to avoid the 20% restocking fee and the 3% cancellation fee. After reading the other reviews of the condition their bumpers arrived in I hope that mine fits and isn't damaged because I would hate to have to deal with this company ever again.
Response from BumperOnlyFeb 16, 2022
Hello Brandt, We’re sincerely sorry to hear of your less than satisfactory experience. We are committed to providing great customer service and we would like to make things right. Our record shows that our team is currently in contact with you. We value our customers’ opinions and would like to thank you for bringing this to our attention.