Juan B.
Angry with this distributor
I am writing to express my growing frustration with the handling of multiple recent orders, particularly #172809 and #177651. On March 27, 2025, I placed order. I was charged $1,521 on March 28 via wire transfer, which also incurred an additional $30 bank fee — bringing my total payment to $1,551. On March 31, I was informed that the order was being canceled due to the item now being offered in assorted batches. While disappointing, I understood that mistakes can happen, and I authorized the amount to be issued as store credit. After reviewing your inventory, I decided to place a new order on April 11, using $825 of the credit. Due to the holidays, I was patient and waited for an update — but I received no communication whatsoever. Eventually, I had to contact customer service myself to find out what was happening. After the team reviewed the issue, I was told I would receive an email update. Instead, my order was once again canceled, this time with the explanation that Bulk Buy America is having trouble reaching out to the supplier. This lack of communication and repeated cancellations is unacceptable, especially given the significant amount of money involved. It is clear that your supplier relationships and internal processes are causing unnecessary delays and frustration for customers. As Today I have not received my refund. 5 MONTHS WAITING!