Buitrago Cigars Reviews | Read Customer Reviews of buitragocigars.com

Buitrago CigarsReviews of buitragocigars.com

4.1506 reviews
Smoking & Tobacco
2500 Nw 79th Ave, Miami, Florida

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Buitrago Cigars

About Buitrago Cigars

Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away.We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service.Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.

Buitrago Cigars (buitragocigars.com) has 506 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: buitragocigars.com
Website: buitragocigars.com
Category: Smoking & Tobacco
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Buitrago Cigars reviews

Showing 83 reviews with 1 star · Clear filters

Robb P.
Mar 29, 2023
BUYER BEWARE!!! READ ME!
Placed an order. Never received it and the order status never changed. Trying to contact customer support was a waste of time as the phone number doesn’t work and they don’t respond to emails. Absolutely pitiful customer service. Will never purchase from here again. Don’t let the 5 star reviews fool you as they are probably faked, this website is a scam.
Response from Buitrago CigarsMar 29, 2023
Hello Sorry for the inconvenience, can we please have the order number so we can look into this issue . We will ship right away and refund entire order for the inconvenience . Our reviews are all public and are all real as we do not pay to delete like other companies does. We are not perfect and we do make mistakes and learn from them and try to do better but unfortunately we do not have control over shipping delays. But we try to do the best we can on all orders even if we loose money on a order. Please send us order number so we can look into it as we were unable to find an order using name left on this review .
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Wheezing W.
Mar 29, 2023
SCAM!!!!!!!
Terrible shop. Ordered from here and my order status never changed from “awaiting fulfillment.” I tried to call support, but they no longer use their number for support. I tried reaching out by email twice and never got a response. This website is a scam. Don’t waste your time or money here.
Response from Buitrago CigarsMar 29, 2023
Hello We have replied to your request and mentioned to you we will ship items and refund entire order as a courtesy due to our mistake. We understand we are late and are sorry for the inconvenience. But we can assure you we are not a scam as we are license in Florida and our reviews are real good or bad , we are more like other companies that pay to delete the bad ones. We are not perfect and learn from our mistakes and agreed to ship order and refund entire order as an apology Thank you
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Eldon E S.
Mar 12, 2023
do you ship to Africa ?
do you ship to Africa ?
Response from Buitrago CigarsMar 12, 2023
Dear Customer We only ship within the USA at the moment . Thank you , we don’t feel a 1 start for a question seems appropriate please let us know if there is anything else we can do to better the review
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Leon L.
Mar 9, 2023
My order is never shipped on time
My order is never shipped on time Will be going to a different company
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MikeCon1
Mar 1, 2023
Order took 2 weeks to deliver and then…
Order took 2 weeks to deliver and then it was the wrong product. After the first week of waiting, I ordered from another company and received the correct product before yours. ORDER #8250978
Response from Buitrago CigarsMar 1, 2023
Hello We have issue a full refund for the inconvenience and delay in shipping, we are truly sorry you had a bad experience, Thank you
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Nick B.
Feb 10, 2023
AVOID AT ALL COSTS !
AVOID AT ALL COSTS ! Received the wrong item. Unable to get in touch with support to return / replace the item after multiple attempts. Wish I had never found this website.
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Stephon V.
Dec 15, 2022
A WEEK LATER AND NOTHING!
I purchase something paid for priority shipping Since DEC 8th Its Dec 15 no shipping info sent messages on there site and no response customer service is horrible
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Jason B.
Dec 6, 2022
I made order 6 days ago and got no…
I made order 6 days ago and got no update since..sent email and nothing returned…they do not ship in 48hrs
Response from Buitrago CigarsDec 7, 2022
We searched everywhere and did not find an order with that name and client failed to provide proper information about order, is a fake review from a jealous competitor that only sees this as an option to hurt our business
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