Buitrago CigarsReviews of buitragocigars.com

it took over 2 weeks to ship out did not receive tell after 3 + weeks JR Cigars i get in 5 to 7 days i was looking for the Phillies Mental that no one has anymore so i will keep using jr

November 24th I placed an order for Black Ops torpedoes with Buitrago cigars. Order was confirmed that day. December 1st contacted Buitrago cigars in regards to this order, it had not shipped and no contact from Buitrago about it. They no longer answer the 800 number, no response from the email had to use their chat. On Fri, Dec 01 2023, at 08:56 PM, Martin Buitrago wrote: Back order. (They were not on backorder when I ordered them) On Fri, Dec 01 2023, at 08:56 PM, Martin Buitrago wrote: Should be shipping tomorrow ( They did not ship) Contacted them again, response was I will check . Refund shipping paid and add store credit to compensate for this mistake.( This did not happen) December 6th I receive three emails two stated that the Black Ops torpedoes had been shipped one with the tracking number. Cigars arrived Saturday, what I received where TORO not what I ordered. This is twice I have order Torpedoes and received Toro’s, first order was in October, I figured it was a honest mistake. Twice in a row means you are selling items you do not have. If you want a cigar shop that’s sells what they don’t have and will say anything and not back it up this is the place for you.

All the blunts was stale and light and had white furry stuff around them

I got grape and honey the box of honey was perfect but the grape once again very dry

What’s wrong with payment methods? My payment was unable to process. “Please return to the merchant and choose another way” that’s what keep showing up. And this is not the first time I will be ordering from your site.

made the request, but I received a message saying that I did not make the request, knowing that you have withdrawn an amount from my account

July 5th I ordered two boxes of "gordo" size... this was confirmed by the company not only when ordered but also confirmation of shipping. After a week of not receiving a shipping confirmation I went online and found it still said order was pending, so I wrote the company-asking that if the product was not in stock then cancel the order and refund my credit card charge. Day later I received confirmation of shipment. When it finally arrived, it was the wrong size product. I saw phone number for customer service, on the order confirmation and shipment confirmation, so I called-to learn that the company no longer has customer phone support-to me the fact the phone number appears on the various confirmations is misleading and deceptive practice. I emailed the company via its website-it has now been over a week and still no response, not by phone and not by email... not an apology or a partial refund (since the size that was shipped actually costs less than the ones I ordered). I will NEVER buy from this company again and I've noted in various online reviews that others are sorely disappointed in dealing with this company. SUBSEQUENT to the above review, I had an exchange of emails with Martin, from Buitrago, and he acknowledged the mis-shipment; we arrived at an economic accommodation which was quickly processed on my credit card. I acknowledge that they were very responsive as a result of the review that I posted and took responsibility. He also responded that they have discontinued phone customer support, he attributed to overwhelming number of spam calls they received.

Do you love spending money with a company that has no intention of communicating with you when you have a problem or question about your purchase? Do you love companies that provide no phone support at all? Do you love companies who only provide email support but will NEVER respond to your emails? Then Buitrago Cigars is the company for you!