Buitrago CigarsReviews of buitragocigars.com

The customer service is terrible they have canceled too of my orders and all I ever get is a refunds never a solution I want my items if I wanted the money I would’ve never ordered the items and all of this because I moved from Idaho that’s sad

I put in a negative review earlier, they reached out to me and assured in my cigars were coming. I was full of excitement because they had a cigar that I've been looking for. Today I received my order# 8272399. AND it was WRONG!!

I've been trying to order more cigars for a week now and every time I click submit I get a "something went wrong" message. I even emailed customer support and they said to try another server so I did and same error. When I emailed back saying it's the same o got "that's odd" and nothing else! I've been ordering cigars from you guys for a long time! Do you think someone could actually pick up a phone and help me order more or do I just need to go to another place? I've never had this problem before and like to consider myself a loyal customer but if I can't order any more then I gotta go unfortunately. So yeah your response was NOT helpful! Now I'm starting to think you think I'm stupid or you just didn't read my actual review. I HAVE tried MULTIPLE methods of payment. I HAVE tried MULTIPLE browsers! I HAVE tried everything you have said to try. NOW....if you would actually like to keep my business, you try giving me a call and maybe we could work out the issues between actual live people instead of this nonsense through here. When I say its not working do you honestly think I haven't tried many different ways to do something first? I mean is it just inconceivable to you that MAYBE there could be a problem on your site? Perish the thought!! So update 2... I just ordered from cheaplittlecigars.com this time. MAYBE the site won't be broken here if I come back when I want more.

I ordered from here back in December 2023. They made me wait almost a week, before I had to contact them and threaten charge back. Finally it was sent. They gave me "store credit" refunding a few boxes of wraps. I wanted the credit back on my card. Now I come back to place my quarterly order on May 19th and absolutely NOTHING and it's May 27th! If a business cannot respond timely to its customers, it's time to shutdown. Obviously this competitive pricing for blunt wraps is a ruse. This business is going to cost me more money because I have to go and buy blunt wraps at retail markup soon. I told them last time get my orders to me timely when I resupply and I'll keep coming back. DO NOT place a large order here. It's clear they don't have the stock on hand. I'm charging back this order with the bank on the 29th. This place and Tobacco Stock are the WORST places to order wraps from. Just DONT when you see my review. Go to OnlineDiscount or BnB and save yourself the headache. Anyway, I am done with Buitrago and they can keep the $25 credit and shove it where the sun doesn't shine. Poor in inefficient order processing and no existent customer service. Good Luck Buitrago, I don't see you lasting much longer online at this rate. Martin, save your explanations. Immediately cancel my order or I will do a chargeback on the 29th!

I ordered via the guest portal, $93.17, on March 27 and have not received my cigars and have not heard back from you yet.

When you order a item from them if they don't have it instead of refunding they send what THEY think is a replacement. Then when you contact them about they sent what you did not order they will let you know it was not in stock ( I read other reviews on this after the fact). Then they will proceed to inform you that you get no send back or refund and offer 1/2 off store credit. Why would I want a store credit when this is the business practice of the company. I would suggest for anybody reading this to stay clear of this shady company, because you as a customer means nothing but a dollar sign to them. In other reviews I have seen that the only time they want to reach out is when the (target) customer leaves a complaint on consumer affairs or BBB. Use this business at your own risk.

I will NEVER buy or recommend this brand to anyone. It completely crumbled in my hands right out the package. All 3 of them. Even water didn’t help. This is a horrible brand and such a huge waste of money. I bought the Honey Berry 3 pack. It’s just $1.99 and I still want that back because this wasn’t worth it.

Update 3-1-2024.... After leaving reviews on different sites they finally responded trying to push blame on me. I only received one email from them, but all good, order was cancelled and money refunded, so I'm happy. Ordered cigars from them a week ago and still they have not even shipped. I have emailed numerous times and I only heard from them once. I have tried to cancel order and have them refund my money and they still won't respond. I'm guessing they are running some kind of scam, as I am now finding out others have had the same complaints.