Buitrago Cigars Reviews | Read Customer Reviews of buitragocigars.com

Buitrago CigarsReviews of buitragocigars.com

4.1506 reviews
Smoking & Tobacco
2500 Nw 79th Ave, Miami, Florida

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Buitrago Cigars

About Buitrago Cigars

Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away.We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service.Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.

Buitrago Cigars (buitragocigars.com) has 506 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: buitragocigars.com
Website: buitragocigars.com
Category: Smoking & Tobacco
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Buitrago Cigars reviews

Showing 17 reviews with 2 stars · Clear filters

Debby H.
Mar 11, 2024
The package was received damaged…
The package was received damaged resulting in two packages of cigars (10) broken. Would appreciate a replacement of the two packs damaged (a total 10 cigars).
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Que
Dec 16, 2023
Be Careful.
First thing I noticed is I didn’t get the correct item I ordered. The picture shows what you ordered and that is not what was delivered. Second I’m 4 packs in and ALL of them have been terrible wraps. They don’t respond to Customers so I’m just stuck with the aftermath
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aaron M.
Nov 6, 2023
I didn’t get everything I ordered
I didn’t get everything I ordered. The stuff was refunded without any communication l and what I didn’t get was the one thing I wanted most. Was kinda disappointed with my order this time especially compared with other companies have ordered from this was not the best customer service and experience I have had for sure
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David
Nov 4, 2023
Too long to ship out.
The took too long to ship out.
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Jerry C.
Jun 6, 2023
You sent me plastic tips cigarillos…
You sent me plastic tips cigarillos instead of wood tips that I ordered
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Frank M.
Mar 30, 2023
Starting to feel scammed. Use to like this company
I use to like this company but now it’s starting to feel like a scam. Every time I order something is always out of stock and I’m not told till my package arrives, when I use to receive my refund before my package arrived. Now when I want a refund I have to email and wait on your convenience to give me my money back because you didn’t do your job. If something doesn’t change I’ll be done ordering from here and will tell anyone to stop as well. You’ve responded saying that person is on vacation, yet this isn’t the first time it’s occurred. Get it together I see a lot of reviews of people having problems similar problems. Mainly your website never being up to date. Please for your customers fix the glitches or I’m done with my business here. I shouldn’t be messaging about my money. You’re a business sell product or don’t take peoples money for a product you don’t have. Check inventory something. There is definitely solution
Response from Buitrago CigarsMar 30, 2023
Dear Customer Thank you for the email. We are aware of the issue and are working our best to fix. The person on charge of refunds was out on vacation and came back yesterday and is trying her best to catch up with any refunds that me be pending . It is in our policy that refunds could take up to 10 business days to post on accounts Sorry for the inconvenience
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Alane C.
Dec 14, 2022
We bought 3 different flavors
We bought 3 different flavors of Backwoods. Shipping was fast but the cigars were not fresh. There’s no response from customer service
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Thierry D.
Jul 1, 2022
i made an order of 16 items i only…
i made an order of 16 items i only receive 4 … i would like to get assistance pls
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