Whitney G.
Ordered and never received.
Ordered, never heard back. Spent days trying to get in contact, sat on a chat for 4 hours, nothing. Having to do a chargeback on these scammers.

Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away.We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service.Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.
Buitrago Cigars (buitragocigars.com) has 506 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Whitney G.
Ordered, never heard back. Spent days trying to get in contact, sat on a chat for 4 hours, nothing. Having to do a chargeback on these scammers.
Rhonda
I waited 3 weeks Did not get what I ordered. My order replaced with different order and (product wraps) dry rot. Also sent samples, everything except my order. Was given 3 delivery dates. Disappointed.
Ebreena D.
I never received my package
George N.
Received wrong item for second time
John D.
Do not order from here!!!! I placed an order with you guys in September but I just received it today October 21, you guys have not responded to any of my messages at all, you printed a shipping label but didn’t deliver the parcel to the post office until weeks later, to add insult to injury you have sent me the wrong product as well. Since you don’t reply to messages received I have no idea how to even imagine exchanging, an or getting a refund for the product. Do not order from here!!!!
Response from Buitrago CigarsOct 22, 2025
Dear Customer Thank you for the order . We are truly sorry for the delay on shipment . If you are unsatisfied with the purchase please the return link to get a free prepaid label and once we get item we will issue a full refund If you received wrong item and are willing to keep it and use it, please email us and we will issue a partial refund Thank you
cicchetti_b
YOU TOOK MY MONEY ,AND WILL NOT REFUND MY MONEY BACK TO ME. DO NOT ORDER ON THIS SITE , THEY ARE THIEVES ,TAKE YOUR MONEY AND WILL NOT REFUND YOU. STAY AWAY FROM CROOKS LIKE THESE PEOPLE.
Kimberly H.
Whyu haven't you sent me my order?
AG
Still waiting on my package from the 25th