BuildfireReviews of buildfire.com

I contacted Buildfire Software on November 21, 2023 when my minor daughter inadvertently purchased Buildfire Software. Within 24 hours of purchase, I left a voicemail and received a return call from a Buildfire employee, I explained the problem, and she was going to escalate to management. The problem being my minor daughter had made an unauthorized purchase of software that she did not understand, has no intent to use this software and was not able to understand the underlying terms and conditions that are masked under your offers of "free and no obligation" on your website, specifically: There is no cost to develop on buildfire.js. Sign up for a free account, simply access SDK by signing up for a free developer account. Buildfire will not return messages or calls and states no refunds on credit card dispute.

Please be aware that you can't cancel subscriptions once you've subscribed. I am asking for a refund for almost two years, now. Before our purchase we were in contact with Tony Pardo who ensured us, that we can cancel anytime – no cancellation period. So we subscribed in September 2021, however as major features didn’t work as promised by Tony Pardo we cancelled the subscription by October. Even though we had cancelled our subscription I October 2021 the amount of $1.047 was again withdrawn from our credit card in December 2021 for a new billing cycle. We were then in contact with the customer service who told us, that they just recently set up a 30 day cancellation period. Which wasn’t the case when purchasing the service and being in contact with Tony Pardo, by the way. Then we were in contact with Morgan Wright – who was “not seeing any communication that references a cancellation request”. Now, the customer service is telling me, “Our policy clearly states that all purchases are non-refundable”. Buildfire is finding ever new excuses, as soon as you have subscribed once you are stuck with the subscription forever.

Horrible company. Charged me 1900 (including tax) for annual plan I didn't want and then charged me 189 a month on top of it a month. WILL NOT REFUND OR FIX. I feel sick to my stomach. Customer service has been horrible.

Significantly overcharged for app which I later found out could have been built for 1/10th the cost elsewhere. Didn't provide me with a full working app as originally agreed upon. They agreed I wasn't provided with a full working app, then refused to finish the app, but also continued to charge me an extra $1,000 every 3 months. Definitely recommend avoiding this company. They are comfortable lying to you then driving up the price.

It's a good builder to take the first steps toward this our own app. Customer service is a mess and i guess they never heard anything about make and keep your customers happy. You cannot manage (or cancel) your plan in the backend.

My clients love the app!!! COVID forced me to rethink my personal training business. I couldn’t train with people in person, so I originally used emails to send workouts…but that didn’t really work well for anyone. Fast forward to today…my app has been live for about a year and my clients LOVE IT! I use it to share workouts, videos, meal plans, everything…AND I can schedule appointments and collect deposits straight from the app. Thank you BuildFire!!!

I've been very excited about the platform as the DIY aspect and general concept are excellent. The system takes a bit to learn but has huge flexibility. So why the 1 star? The company is a fiasco. In less than year, I've had 5 different project managers (read about them on Glassdoor and you'll see why they have this churn-- terrible work environment per Glassdoor). So ok, I can adapt to different people-- but after paying over 40k for contracts for custom work, the app is not useable because it keeps breaking. I had to stop selling my app because my customers complained about all the bugs and they are right. Buildfire is a great idea and a horrific reality. Stay far far away!! So now I'm going to try to see if I can find a reputable company and rebuild my entire app there.

Not sure about the product itself, but customer service is not helpful. After signing up for my 14-day trial with the software, I was charged $567 the next day for 3 months of service and told It cannot be refunded. It had only been one day with the service where I thought I would have two week to decide if it would be able to do what I needed it to, but now I'm being told I cannot be refunded