BuildfireReviews of buildfire.com

Response from BuildfireFeb 13, 2026

Hi Gary, Thank you for taking the time to share this feedback - we’re truly sorry for the frustration this caused. What you experienced is not representative of how we operate today. The company has been under new management since late 2024, and we’ve made significant improvements to our internal processes, billing controls, and customer support practices. In this case, during a one-time payment system migration, your account was incorrectly marked as active, which triggered unintended charge attempts. Once this was identified, we ensured the billing activity was stopped. We understand how upsetting this must have felt, and we take billing accuracy and communication extremely seriously. Additional safeguards have since been put in place to prevent this type of issue from happening again. We believe this issue was fully resolved in February 2025 when it occurred, but please don’t hesitate to reach out to us at [email protected] if we can be of any further assistance. - The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi there - Thank you for bringing this to our attention - we’re sorry for the concern this caused. We want to be clear that we do not charge customers without an active subscription or authorization. Around this time, we were completing a one-time payment system migration, and in a small number of cases, accounts were incorrectly flagged in a way that triggered unintended billing activity. We take this extremely seriously and have since implemented additional safeguards to prevent this from happening again. If you feel there is anything still outstanding or would like to speak with someone on our leadership team directly, please reach out to [email protected] and we will make sure the appropriate person follows up with you promptly. — The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi Avery, Thank you for sharing this concern - we understand why that would be upsetting to see or suspect. We want to be clear that Buildfire does not support or permit employees to post reviews representing themselves as customers. The company has been under new management since late 2024, and we’ve worked hard to strengthen our standards around transparency, customer trust, and ethical marketing practices. Our focus today is on earning feedback through real customer outcomes and operating with significantly higher accountability than in past years. If you ever have questions or would like to speak with our team directly, please reach out to [email protected]. — The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi Movement Monk, Thank you for sharing this feedback - we’re sorry to hear how frustrating that experience was. Disruptions in account coverage and project continuity are not the standard we aim to deliver. Since late 2024 Buildfire has been under new management, and the business has undergone significant operational changes, including improved customer support coverage, tighter project oversight, and stronger internal controls. The experience described does not reflect how the company operates today. While we can’t address the specifics of a legacy engagement in a public forum, we appreciate the perspective and remain focused on delivering a much higher level of consistency and accountability moving forward. — The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi Liz, Thank you for sharing this feedback - we’re sorry for the frustration this caused. Buildfire is intended for business and developer use, and our Terms of Service explicitly prohibit use by minors. Since late 2024, the company has been under new management and we’ve strengthened our policies, billing clarity, and internal processes to prevent situations like this from occurring. — The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi there, Thank you for sharing this feedback - we’re truly sorry for the frustration this experience caused. The engagement and policies referenced reflect an earlier period of the business. Since late 2024, Buildfire has been under new management, and we’ve made meaningful improvements to our customer support practices, subscription clarity, and cancellation processes. We never want any customer to feel stuck or unsupported, and we remain committed to working with customers in good faith and ensuring expectations are clear and fair. — The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi Nicole, Thank you for sharing this - we’re sorry to hear about your experience. This reflects an earlier period of the business, and since late 2024 Buildfire has been under new management with significant improvements to billing oversight, support responsiveness, and customer care processes. — The Buildfire Team

Response from BuildfireFeb 13, 2026

Hi Peter, We’re sorry to read this and understand why you would feel disappointed. The experience you describe is not aligned with the standards we expect for project delivery or billing transparency. Buildfire has been operating under new leadership since late 2024, and we’ve made substantial changes to how projects are scoped, supported, and managed to ensure customers receive clear expectations and consistent outcomes. — The Buildfire Team