Don F.
Drill missing from delivery
I ordered a combination offer; a cordless Milwaukee vacuum combined with a Milwaukee drill. The vacuum was delivered without the promised drill. I emailed BuildClub and they said they would look into this. That was days ago and I haven’t heard anything from them. UPDATED REVIEW: BuildClub did track down the second parcel and it was finally delivered. They said the driver made the error of only picking one item from the packing list instead of two. I am upgrading my star rating from 1 star to only 3. If BuildClub is using a delivery service with drivers who can’t adequately read to do their jobs, maybe they should change delivery services.
Response from BuildClub.comMay 30, 2023
Hi Don. We received your note Sunday evening. Apologies for the slow communication over the holiday weekend as we were closed yesterday for Memorial day. Our team has been working on the missing item this morning, and hope to have it out to you soon.