BunkerBunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises.Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Bunker (buildbunker.com) has 778 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Tim
Contacting the broker by phone is next to impossible, just always leave VM and not getting answers to questions.
Response from BunkerAug 9, 2023
Hi Tim, we appreciate your feedback. We are actively trying to improve the phone experience within the new phone system we are using. We are still working through some kinks, but we do take this seriously and hope to improve on wait times and ability to speak with agents!
NO
Did not explain in detail requirements needed. This resulted in a delay in employment onboarding and multiple rounds back and forth with the insurance company
Response from BunkerJul 27, 2023
Hello - I see that you were able to purchase a policy the next day after you initially reached out. We do our best to have a quick turnaround, but we cannot guarantee a same day purchase. Some questions back and forth from the insurance advisors are to be expected to ensure that you are getting the correct type of coverage and the best fit for your needs! I'm sorry we did not meet your expectations with the speed of service, but we appreciate your business and hope you will be satisfied with the coverage. Please reach out to [email protected] if there is anything else we can do for you!
Vivek
COI not provided on a timely manner.
Response from BunkerJun 7, 2023
Vivek, we apologize that the COI was not uploaded to your portal when you were looking for it recently, however, it was emailed to you several weeks ago with your policy documents. We strive to provide excellent service and apologize that we did not meet your expectations.
William
Nearly a week after purchasing the policy, several emails to address additional insured, additional payments, and over 35 minutes in queue to speak to someone, I still do not have a correct policy due to 'technical problems' at Bunker. Not likely to happen until next week, which is impacting my ability to be contracted for a significant project. Disappointing to me and to the company wanting to contract my services.
Lauren
No is answering my emails. I have to follow up multiple times. I'm super close to considering using someone else at this point.
Response from BunkerApr 20, 2023
We apologize for any inconvenience caused. We sent an email to you on April 14th with an update, and we're awaiting a response from your carrier. If you didn't receive our email, please contact us to verify your information. We are dedicated to providing prompt communication and exceptional service to ensure a positive experience.
Ravi
A simple COI issuance on a new Additional Insured company should NOT take days and hours. Our previous broker would issue one within minutes if there is no special wording
Response from BunkerFeb 22, 2023
Hi Ravi! It does look like we sent you the requested certificate the same day you requested it. All emails are worked in the order they are received, if you ever need a rush on your request please feel free to give us a call to discuss at 877-968-9108! You can also always download your current and past COIs from your bunker account at buildbunker.com!
Muhammad
Disappointed. Sent two emails to get my COI. No reply at all from support. Even called no one picked up.
Hardik B.
Super Slow support , getting replies by them in a line in 4-5 days that too after hard rigorous follow up.
