We believe in bedding that is as soft on the earth as it is on your bed. The old-fashioned textile industry has spent years consuming tons of water, harming animals, and polluting our oceans and air with toxic chemicals. We’re here with a fresh start: home goods that are earth-friendly, skin-friendly, cruelty-free, and super-soft. Because we think a comfy night’s sleep is even comfier when it doesn’t harm the environment.
Buffy (buffy.co) has 291 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Trish
I would NEVER recommend this company to anyone! The absolute and total lack of customer service, responsiveness is appalling. I got an email yesterday asking for a review of the product which I still have yet to receive over 12 days late and repeated attempts to find out why with no response.
Sarah M.
We have had great service from this company in past X 5 with no issues, but this time we received an email a week after placing the order saying we had to pick another color. This was done and no other follow up was given. Days later, we still can't get in touch with company, so we had to file a claim with our financial institution. Many others on Facebook with the same comments. Buffy seems to have gone to the dark side, and they don't even have a working phone number.
Baycyd
NEVER BUY FROM THIS COMPANY. Buffy never sent a tracking number, an email confirmation, or communicate with me or fulfill the order for months. Only when I threatened to dispute the charge did they finally say comforter and duvet cover were on the way. I received them eventually, but never did get an itemized receipt. Now that the weather is colder, today I tried to put duvet cover on comforter and it does not fit, but is considerably smaller than the comforter. Shame on this company. You’ve been warned.
Stacey F.
I wish I would have read these reviews first. Ordered pillows in August. Got the email that everyone seems to be getting saying "just sold out" and will ship when available. It is now the end of November, and the most recent email I got, extended it another month. I have already been charged for the pillows, because I used Shop Pay at check out. How can a company be allowed to hold your money for 4 months, and not ship the product? Then keep saying that the date will be extended another month. I am the one constantly reaching out to them for an update too. For waiting four months, you would think they would update me every couple of weeks. I was so excited for these pillows, and wanted to keep adding to my set. After reading these reviews, I think I will look elsewhere for something different.
Nithin R.
Terrible customer support. My package was never delivered (I Have a door camera) and Buffy refuses to assist or refund me.
RICHARD
I order a pillow from Buffy "on free trial" which never arrived. However my crdeit card was charged for the pillow. I emailed them a couple of times with no response. I later received an email stating that the pillow was out of stock and they needed more time to get it to me. It never arrived and my credit card is still being charged for the pillow dispite the fact that I disputed the charge with my credit card company. watch out for this company!
Monroe
falsely advertised as high quality and sustainable but the duvet covers rip on the first use and they won't replace it 😬
Chris E.
I placed an order and received an email confirmation. The next day they sent me an email stating both items I ordered were out of stock and I could select different colors and it would be shipped. My credit card has been charged, I have not received any updates on my order. I've emailed five times and have not received a response. Their phone does not work either. I was very excited to their product, but it has been an extremely frustrating process and has gotten to the point where it feels like a scam Buyer beware......
