BuffyReviews of buffy.co

Do not buy anything from this company. If you have any issues with your order, you can't actually speak to a person, you have to email- and you won't get a reply for days. Shipping promises 1-3 business days, and a 7 day free trial. I was charged the day after my order shipped, and my package has been in transit for almost two weeks with a shipping company I have never even heard of. The package has not moved in 10 days and told this is normal. No, it is not. I asked for clarity, for assistance- to receive generic, non- specific answers from a customer service e-mail for the past two weeks.

I ordered 2 pillows from Buffy, Company on 8/1/2025. They arrived 3 days later. The company was supposed to not bill the purchase for a 7-day free trial, but they billed it on August 1st. I unwrapped 1 of the pillows to try it out & found it uncomfortable for my neck. I contacted Buffy asking to return the pillows & letting them know that only 1 was not in its original packaging. A week later, I heard from them via email asking if the pillows were in their original packaging & not addressing my request for a return. I told them again that one of the pillows was still in its original packaging & I wanted to return them both for a refund according to THEIR COMPANY POLICY. I didn't hear from them & after 2 weeks I contacted my credit card company to dispute the charges on my bill. Buffy responded to the credit card company that the charges were correct & appropriate. A couple weeks later Buffy sent me an email saying that I should donated the pillows to a non-profit and send them PROOF OF the DONATION by taking a picture of the receipt & email it to them. I did as instructed & 2 weeks later I received an email from them stating: Thanks so much for reaching back out. I just tried to process your refund, but there was an error message, and the refund was not successful. It seems that because a dispute (chargeback) has been initiated by your bank, we are unable to refund you at this time. Going forward, I believe the refund will need to be processed by your bank. I've included a screenshot of the refund attempt (from your order details page). I recommend reaching out to your bank to see how long refunds typically take to process via a chargeback. I heard from my credit card company & they are not issuing a refund & consider the case closed. I am out $87.40 & I am warning anybody considering a purchase from Buffy not to go ahead since they do not honor their own free trial & return policies. This is the WORST COMPANY I have ever dealt with & I am not alone. There are a significant number of reviews that stated the exact experience that I had with Buffy Co.

Ordered a duvet during a sale. A few days later got noticed that they had run out and shipping would be delayed. About a month later notification it had shipped and that I was billed. Only way to track was through the My Shop app which means downloading another app. No USPS, UPS, or FedEx tracking. Still waiting on it to arrive. Next, I keep getting daily upsale emails from them. I unsubbed. Still getting emails. Once the duvet gets here, I am marking any and all emails from them as spam as they clearly are. Ordered due to wow reviews on national websites but I will never order from them again. Disappointing experience to say the least. UPDATE. So Customer service finally responded and sent me a tracking link. This was non-standard and showed my package going nowhere. Eventually, my package did arrive, and the product seems of good quality but due to the overall disappointing shopping experience I can't recommend them.

I bought a comforter. Wanted to return, within allotted time frame. They told me to donate and get receipt of donation. I did so and sent pic of receipt to them as they told me to. CANNOT get them to respond. Daily emails go unanswered. Meanwhile, I can't get my money back. TERRIBLE CUSTOMER SERVICE.

My package has been waiting for carrier for over a week now they won’t get back to me in email. I have a $500 order.

This company has went to trash and back. On July 31 I ordered product. It says ships in 1-3 business days. They also say you get a 7 day trial. It’s all an absolute lie and fabrication. First, at checkout they say $0.00 is due. They place a $533 hold on your account. They never ship the product and they collect your money. You email them begging for an update. They never respond. It’s really sad that this company has practically turned into a company of thieves that steal money from people. This used to be a truly great company. I guess American greed got to desperate people.

Their website is a scam customer service is horrible, emailed 10 days ago no replies! im disputing

Don’t order from this company. They are scam artists and will steal your money. No phone number and don’t answer emails. Horrible