Robert M.
Excellent product, excellent customer service!
We originally purchased a queen size comforter and duvet and we loved it so much that we had to buy another when we upgraded to a king. The comforter makes you feel like you are in a luxury hotel. So comfortable! We ended up having an issue with our king comforter and we reached out to customer service and they were on top of it. They responded immediately even though it wasn’t business hours and had a brand new comforter at our door within a week. Best customer service I’ve ever dealt with. We have not had any issues with the replacement. Would definitely buy again and I recommend to anyone I know.
Response from BuffyJul 2, 2026
Hello, Thank you so much for your wonderful review! We’re thrilled to hear that you loved your comforter enough to come back for a king size after upgrading your bed. Knowing it gives you that luxurious, hotel-like feeling is exactly what we hope for. We’re also glad our Customer Experience team was able to quickly resolve the issue with your original king comforter. While we’re sorry you encountered a problem, it’s great to hear that the replacement has been performing perfectly. Thank you for recommending Buffy to your friends and family. Your support means the world to us, and we truly appreciate you being part of the Buffy community. We hope you enjoy many more cozy nights ahead! Sleep well, The Buffy Team
