BuffyReviews of buffy.co

I bought the cloud duvet and breeze duvet cover. After 4 years, one night the duvet cover just ripped when I rolled over. I found that to be very low quality, as I’ve had other duvet covers for much longer. I was really disappointed in customer support’s response. They just suggested to buy a new one.

do not buy. don’t know who gave them ‘awards’ but i suspect that’s a lie. i ordered a cloud comforter- it took a little longer than expected but it did arrive. i washed it (because you’re supposed wash everything before using/wearing) our machine is large capacity an has a removable agitator so i know it was gentle enough- it immediately had stuffing/batting coming out of the seams. i contacted buffy with videos and they sent another one- said they would talk to their manufacturer. this one is exactly the same and its only gotten worse over time- it pills LIKE CRAZY and there is no explanation! it’s unclear how it is shedding as it comes through the actual fabric even where there is no seam or hole. i have de-pilled and cleaned it NUMEROUS times thinking it would just take a minute to work out and hopefully after initial shedding it would be fine- it never gets better which makes it look terrible and old all of the time, it is a literal nightmare AND it is in no way ‘cooling’ it immediately loses it silky out of the box feel as soon as you wash it (even with air dry) do.not.buy. this should be a $50 comforter at best, if i could return it i would because these people owe me a refund for such a garbage item. now it’s being donated to the pet shelter because i hate just throwing things away. in regards to company reply; as originally stated above, when washing the comforter for the very first time prior to use, it immediately had its filling coming out of the seams and buffy sent a replacement saying it was a a possible manufacturer issue with the one i received- my review is about using the replacement comforter for the last 3 months in which the same issue occurred and only got worse with continued use which is why i am here telling other consumers- do not buy this company’s product, it is literally terrible

I rarely leave negative reviews, but I feel sort of morally obligated to post this one. I ordered the Buffy Cloud Comforter (Full size, Order #925463) as a Christmas gift for my daughter. Within less than two weeks of use, the comforter began pilling badly and shedding white fuzz everywhere. This happened with zero washing and standard use. There was no hole that could be repaired. The entire comforter seemed to leak white fuzz. Because the comforter was purchased as a gift, the free trial period was over before my daughter even opened it. Customer service did respond to my emails in a prompt timeframe. I was only offered store credit or replacement - not a refund. Given the quality issue, I was hesitant to choose the replacement option. My daughter loved this comforter - the color and the feel. It was so disheartening for her to throw away her Christmas gift, but it left white fuzz on her and everything in our house. Like, MASS amounts of white fuzz. Overall, the purchase was so disappointing and frustrating. Plus, I feel guilty that I gave my daughter such a dud as a Christmas gift.

I bought this $200 comforter and have seen cheaper Amazon ones be fluffier. It took ages to come, I was advertised a free gift with my purchase which they never sent and when I asked for it, they told me I can buy the gift when it's available. I washed it for the first time and a bunch of massive black stains appeared out of nowhere that I know have nothing to do with my machine as I washed items before and after. When I reached out to customer service, as usual, they said my warranty so buy another because they are on sale. Before purchasing from them, please read all their one star reviews on their website even as it is very in line with my experience.

Received an email stating my inquiry would be submitted to a “human agent.” I have had to enlist my Products Liability Attorney - husband - to get involved. Even their customer service number listed online is not a working number. Extremely bad customer service - totally dependent on AI.

These guys are a total scam. They advertise a 7 day free trial of their goods, but didn't provide a return label. I emailed for the return label and they told me they would only refund me if i went to a physical goodwill location to donate my goods. This is against their own return policy which states that they will provide a free return shipping label.

Absolutely awful. I returned a product and now the team is ghosting my messages and refusing to issue my long overdue refund. The delivery service (OnTrac) has confirmed the order has been returned to sender (I have proof) and they still won’t issue a refund. Order #922995. This company has stole my money. Stay away.

opened item and was not puffy. NOTE: could not receive item without opening package. was refused refund bc package opened. ONLY REFUND if provided photo of the donation receipt specifically from the “local Goodwill store” would not permit me to ship item back even at my cost. BEWARE OF SCAM