BuffyReviews of buffy.co

Copy paste customer service responses. Order days before Thanksgiving but Black Friday deal throughout the month. Received duvet cover before comforter. What is the point in that? Didn't open package and check quality since I had no comforter. Was told it would be shipped out a few days later. Was then told billing would not be processed after the 7 days trial. Processed three later still comforter hasn't been shipped. Trial still continued since I received the duvet cover without the comforter. Ended up saying cancel my order because comforter was delayed the second time after Thanksgiving. Received refund for non-shipped comforter immediately. They sent FedEx tracking label for duvet cover. I give them props for that, but still have not received full refund and it has been 13 days since they received duvet cover. *"As soon as we receive your return package back at our facility, we can issue a refund for any payment you might have made. This may take 7 to 10 business days due to shipping and processing time." Copy paste customer service responses says they will personally handle the account/order but it's BS talk. Be authentic and live up to your word Buffy.

Been a week and comforter hasn’t shipped- cannot get an answer as to where it is and when I can expect it. Have bought before but had to leave behind in a move. Was cooling, but not washable which is rough when you are training a puppy. Buffy replaced it- but the fill gets extremely clumpy. Their 7 day trial seems to start when they ship the comforter- not when it’s delivered?!

I loved the ad that said it would be cool and great for someone who gets hot flashes at night. NOT true. It's the hottest comforter I own. And super slippery fabric covering it makes it feel like I'll fall out of my bed when I sit on the edge of my bed in the comforter. I hear their sheets are good, though...I do not recommend the comforters.