buffcitysoap.comReviews of buffcitysoap.com

I am extremely disappointed with my experience. I contacted customer service immediately after placing my order because I realized I had accidentally left my apartment number off the shipping address. There was plenty of time to correct this simple mistake or cancel the order before it was processed, but neither option was offered. Instead, I was told the order could not be changed, canceled, or refunded. This level of customer service is unacceptable and shows very little concern for customers. A simple issue that could have been resolved in minutes turned into a frustrating experience because of the company’s unwillingness to help. Unfortunately, based on this experience, I would not recommend this business. I expect companies to stand behind their customers and provide reasonable solutions, especially when notified immediately of an honest mistake.

Complete waste of money. Followed instructions. Clothes do not smell like anything. Big waste. I bought the plus soap in two scents plus the dryer balls. No scent. Waste of money. Hard to get immediate support for troubleshooting.

Today i went into the Buff City in Winston-Salem NC and this is the second time that I have encountered rudeness. First of all I have been going there since they open, not to mention my godsister had a party at this location. I needed to get a ????box for a co worker. They had 2 but when I picked it up it felt empty. So i got something else. The store manager was there dealing with a children's party and I ask if i could get on made and she said "i don't think we have anything to make one" it's not what she said but how she said it, rude and u willingness to make one. I buy them frequently and i have had 2 made without any issues, but today it was a issue. I feel that customer service was uncomfortable and u welcoming.

Love the laundry detergent but the customer service is terrible. Was supposed to receive a delivery yesterday. Apparently it was damaged and stuck at a fed ex facility. I’ve tried to contact Buff City for days. Even tried a store location and no one is responding or helping except for the same AI email response. Very frustrated. May have to find another soap.

I went to my Buff City Soap in Round Rock Texas yesterday to purchase a birthday gift for a friend. I was not sure what I wanted to buy. The young woman working there was extremely helpful and patient with me as I pondered a decision. The products are lovely, the store is beautifully displayed and the service was amazing! Buff City Soap is a great place to shop!

I shop inside a store and through online ordering. I sometimes order blindly and not always happy. But let it go. I just received my order and the bottles came leaking and making a huge mess. Three of the soap bottles came with the top of the cap inside the bottles. Two of the three spray bottles came leaked as well. And the colorations are all different on the three, with no smell of the fragrance at all. I tried the one good one and it smelled like nothing! After sending pics and going back and forth and reminding them I haven’t heard anything, they finally said they’ll replace the three soap bottles, as they should. As to the other leaky spray bottles, they will give me a free shipping code for my next purchase. How generous of them. NOT! Doesn’t even cover all the missing liquid to begin with! Horrible customer service for the rice they charge for their products. Their smells have become a hit or miss in the last year. Thinking if maybe not using them anymore as I do believe they have cut back the scents on items I have been using for years. It has become not worth it anymore. The lack of customer service this time has made up my mind. Very sad.

Ive been buying laundry soap from this company for almost 2 years it seems now, and I love it. I've never had a problem with any of my orders, and they always arrive on time.

This is the exact email I sent to them and I will include their response as well: Thanks for your extremely slow response. I stopped into one of your stores and was impressed with the friendly and helpful staff. So because of that I decided to buy some more products online. The online experience was so terrible. It kept putting things into my cart that I didn’t choose and not placing the things I did. It took several attempts before getting it right. Then you use Shop Pay, which is fine, but I manually added a new card number and made sure to choose that at checkout. However once the order went through it showed it had charged the wrong card. I immediately went to try to change the order or cancel and reorder with the correct card number. There was no way to do so on your site. I looked for a customer service number and there was none. My only options were email or the chat feature. I chose the chat feature which is just a bot and no way to speak to a real person. This was all done merely minutes after placing to order. I got a response that I would be contacted and got some form email stating that as well. And here we are 11 days after placing the order l finally get a response. For this I will no longer even consider your products. You have a lot of work to do if you want to even come close to earning customer loyalty. And their response; Hi Nacy, I am very sorry for this experience and delay in response. There was an error, and the chat conversation were not appearing to our team. I completely understand the frustration of the experience. Unfortunately, Buff City Soap is not responsible for items delivered to an incorrect address due to autofill error, and a refund or replacement will not be issued. If there is anything else I can help with, please let me know. I am sorry there is not more I could do. Delaney Shipman Guest Experience Manager Buff City Soap (They couldn’t even spell my name correctly. The incompetence is astounding.)