Ray R.
very poor customer service
Ok, so I waited over a month to see if I would get a response from corporate but I have gotten nothing. About a month ago myself and two friends went to Buffalo Wild Wings in Flowood Ms. it was a busy night. We went in and asked for a table for three and they took my phone number for their notification system and said it would be about 45 minutes. We stood around for most of that time and finally had an open seat in the waiting area. Shortly after my phone buzzes and says our table is ready (7:28pm). We went to the host station and was immediately told we took too long and our table was taken and we would have to start over at the end of the waiting line. This was 7:29pm. I said “excuse me” and the young kid rudely told me we were going to the bottom of the list. I said “I don’t think so and get me a manager” the manager showed up which she wasn’t much older that the boy trying to run the host station. By the way it was three, two young girls and this one young boy running (hanging all over the station) the host station and playing more attention to their phones and each other than the customers. Anyway the manager listened to us and walked off. At 7:30pm my phone buzzed again and it said we now had a table ready again. We were seated and the server took our drink order. About the time the server was bringing our drinks to the table, the same manager shows up at our table and says she was going to make this right with an appetizer or something BUT now she was going to tell us we had to leave for talking to her employees as we did. I asked and how had we talked to her employees. She said we threw the F bomb at them several times. I assured her no one at the table threw any F bombs and she said she didn’t care we needed to leave her restaurant right now. Of course we left. Never been thrown out of any business or restaurant in my life. So I emailed corporate and explained the situation and advised I still had the time stamps on my phone showing when we were called for our table and declined and called again. I would at least expect a return email with a minimum of a professional “we are sorry for your bad experience” but we got nothing just showing that this company has issues from the very top down. We will never return to a BWW again. Use this post as you want but fair warning they are not quality people. If anyone knows me well enough, I would never show my ass in public or be disrespectful and drop F bombs.
