buffalovely.comReviews of buffalovely.com

I ordered a couple items for a friends birthday gift, they sent me a tracking number that was a completely fake tracking number, going to a random location with a random item in it. I tried to reach out to them thru Instagram, Facebook, email, oh and Instagram I left comments and directly messaged them. Funny how they had time to DELETE my comment and others comments asking where their orders are, but no time to address my concerns. This company is a scam, you can check their BBB rating, which I wish I had before purchasing. Anyone claiming a good review must be an employee of this site. I do not recommend getting scammed by them

I would give zero stars but that’s not an option. Not only did I never receive my items but all of my attempts to contact them were unsuccessful. They have time to post on social media but not time to fulfill orders for paying customers. Their business should be shut down.

I ordered a small Christmas gift the end of November. The site indicated item would arrive well before Christmas. I got notification that a shipping label was created weeks later on December 15. I tried to contact them about this delay, no response. December 20th tracking still says only "label created" many emails later still no response and no gift. Any reviews mentioning positive experiences or responsive service have to be purchased reviews. Terrible scam. Many is gone, no gift, no communication. AFTER TRUSTPILOT FORWARDED THE ABOVE REVIEW I RECEIVED THE FOLLOWING: "Thank you for reaching out to Buffalovely. We received your email on our other account- we created this help email to better serve our customers because our other email gets so full of spam and bots that we receive 1000's of emails per day and customer emails, like yours, get lost in the mix. Your order was scheduled to go out today, unless you'd like to cancel and get a refund? The delay was our printer didn't get us the creamers until last week even though we ordered them in September. And the coasters got delayed because our laser we use to print them broke last week as well, because of course it did in the holiday season. As for your attemp to try to destroy our online reputation, we apologize that you feel so slighted by us. We are a family business (literally me and my wife) who are doing this while trying to raise our two young boys (Leo and Owen, 4 and 1.5 years old). Sometimes we don't do a good job communicating with our customers, and we're actively working to do better. Please reconsider trying to destroy our livelihood over a lack of communication- we admit that's our fault and want to serve you better. Also I'm not sure what you being a "senior" has to do with anything- we don't know how old you are... SO here's what I propose- we'll send your order out today and if it doesn't make it to you in time let us know and we'll give you a refund. Does that work? Let me know, or if you would just prefer to cancel and get a refund that's fine too. Thanks,"

Same issue as everyone else is having. Completely ghosted. No order, and no response after multiple attempts.

This deserves 0/5 stars. Placed an order the beginning of October for gifts for my friends bdays the following month. Got an order confirmation with the charge taken out immediately. I got notification from the email that the order was placed and in the process of being shipped, but it never progressed beyond that. No shipping information was updated for several weeks. I reached out to the business asking for an update since it was cutting it close to when I needed the items, which was over $100 inc. tax + shipping. I got no response from the several emails I’ve sent, plus the DMs I left on their social media asking for a simple update. I then started investigating about the business online, to which I found other customer reviews explaining that they’ve gone through this exact rigmarole, resulting in them being eventually ghosted as well. To resolve the matter on my end, I contacted my bank to put in a claim dispute of the amount I was charged by Buffalovely, with success, since I never ended up receiving any items at all. I warn that this business is one of the shadiest and deceitful I’ve unfortunately had to personally deal with myself. If you ended up ordering and receiving items from them, consider yourself lucky. Don’t expect the same outcome a second time because I was a second-time buyer after I had ordered last year for Xmas gifts and received them without a hitch. I wasn’t so lucky this time, in regards to not getting my purchase this year, as well as many other relatable customers. What you should expect, after weeks of waiting for your order, is radio silence from them once they’ve already taken your money. They’ll go as far as to delete comments of customers on their social media platforms, rejecting your emails (but will continue to send you promo emails under the same email address), and, as of current, getting their easily identifiable friends and immediate family members to write undoubtably fake and laughable 5 star reviews (a number of very recent and coincidental reviews posted below on this website and BBB), pretending to be existing customers expressing their “positive experience”. Their aim is to bump up their terrible ratings and to contradict the plethora of honest reviews from previous customers of Buffalovely. Their attempt to amend the situation and save their reputation is a farce. They indirectly patronize their customers online with disingenuous comments/reviews posted by said friends and family members. The reality of the situation is truly sad for their former customers who struggle to get some answer from Buffalovely regarding their non-existent purchased items or a refund. This business has zero customer service etiquette and it shows. IMO, they don’t deserve to have a continuing public business with how they disrespect their customers by withholding purchased items and/or money. The only way for them to take accountability is to NEVER support this dishonest business. Ever.

I ordered something in July that was never sent and they will not respond to emails or messages and comments on social media. I’ve been polite and patient. Leaving this review is a last resort. I ordered from them once a year or two ago with no issue. I don’t know what the deal is, but the customer service is horrible and they have taken my money and ghosted me without the product I ordered. I will never order from them again and would recommend against anyone doing so.

It has been 23 days since I ordered the Hocus Pocus "I smell children" embroidery hoop. I have followed this company for a few years because I thought their products were funny. This experience was my first order. I received an order confirmation on 10/10, but have not received anything further since then. I have reached out via email three times and via IG. The only response I received on IG on 10/30 was "Hey-so your order didn't arrive yet?" They asked me this when the order confirmation said I should have received a notification when the item shipped, but I never received a shipping notification? Makes me think they knew it hadn't shipped but didn't really care? Getting no additional response - even something like, "sorry! we're busy, things are backed up!" would be helpful to provide some reassurance that my money wasn't just stolen from me. This site doesn't have any public reviews on FB, nor does it have a customer service number to call, and no mailing address on their website. Very little transparency overall. I should have trusted my gut and not ordered from Buffalovely. Don't shop the snark.

Same issue everyone else is having, took my money, won't ship the item, won't respond to messages. Trash company.