Mr Douglas M.
Grim apartment
We booked an apartment through booking.com as they were advertising apartments from Buena vista. Unfortunately when we arrived in Malta the driver who met us at the airport took us to the Sir William Reid apartments. But these apartments were nothing like the photos or description on the advert Buena vista provided to booking.com The photos showed glass balconies and a roof terrace over looking the sea front. But the apartments were in a dingy side street named as Sir William Reid. I can only say this can only be described as false advertising. We had numerous issues with the flat. Shower cubicle being replaced then the glass broke. Floors not cleaned properly even after cleaner bhad returned to mop floor with a dirty mop. We went out and bought cleaning products and mopped the floor ourselves. Only to discover there were still slivers of glass in the floor. Noise from flat above was horrendous as was noise from street. No sound proofing in flat. Went to cook breakfast only to discover no gas. No towels as mainly guys had used them to wipe floor when fitting new cubicle. Shower cubicle leaked. All the above were reported on numerous occasions via WhatsApp and emails. Eventually most things were rectified, but it. Certainly put a damper on our holiday that we moved into a hotel. Can only say be careful if you use the above company as on this occasion it is clearly false advertising. I will now be trying to get compensation from booking.com and Buena vista holidays but I won't hold my breath.
Response from BuenavistaholidaysJul 25, 2026
Dear Guest, We are very sorry that the apartment and the service provided did not meet your expectations. We would like to clarify that the Sir William Reid apartment should have been presented on Booking.com using the photographs and details of the specific accommodation booked. It should not have been represented as having features such as glass-fronted balconies, a rooftop terrace or sea views unless these formed part of that particular listing. We take any concern regarding inaccurate listing content seriously and will review how the property was displayed at the time of your reservation. We also apologise for the problems experienced with the shower enclosure, cleanliness, remaining glass fragments, missing towels, gas supply and noise. Although our team attended and addressed several of the reported issues, we recognise that these problems should not have arisen in the first place and that repeated maintenance visits significantly disrupted your holiday. The presence of any glass fragments following repair works is particularly concerning and has been raised with both our maintenance and housekeeping teams. The apartment should have been thoroughly inspected and cleaned before being made available again. We regret that the situation ultimately led you to move to a hotel. Your feedback has been escalated internally so that the listing details, maintenance procedures and post-repair inspections can be fully reviewed. Kind regards, Buena Vista