BUDKReviews of budk.com

Response from BUDKFeb 14, 2023

Hi Winslow! We are sorry to hear that you've been experiencing difficulty with tracking your package. We understand how important it is to receive your item in a timely manner and apologize for any inconvenience that this has caused you with the delays that have arise. Our Customer Support team is more than happy to look into this for you further with the tracking details that were provided by the third party delivery services. We have reached out to you to better assist and get you a new order sent out as we investigate your package further. We appreciate your patience and you giving us the opportunity to make this right for you.

Response from BUDKDec 27, 2022

Hi Dan! We apologize for the delay in your shipment and understand that this may have caused frustration for you. Please know that we take all customer feedback seriously and would appreciate any opportunity to provide a satisfactory resolution for you. While we always strive to ensure timely delivery of our products for the shipping option selected at the time of your order, there are times when issues like this can arise that are beyond our control. We value your business and apologize for any added displeasure this may have caused. At your earliest convenience, please reach out to us at [email protected] so that we may work towards ensuring the delivery of your package and making this right for you.

Response from BUDKDec 21, 2022

Hello Georgios! Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. At your earliest convenience, please send our support team a message at [email protected] with further details so may better assist you in tailoring a satisfactory resolution for you. Thank you for bringing these matters to our attention and we look forward to hearing from you soon.

Response from BUDKDec 15, 2022

Hello Tyler! We are truly sorry about your recent experience with your order. Please reach out to [email protected] with your contact information for the current order in question so that we have the opportunity to gather the information needed to better assist you with a satisfactory resolution. We value our customers and stand behind our work and would like the opportunity to make things right for you. We look forward to hearing from you.

Response from BUDKNov 4, 2022

Hi Niklaus, Thank you for providing us details regarding your recent experience and we are sorry that we have fallen short to meet your expectations. We take all reviews seriously and your feedback is very important to us. We are saddened to hear your dissatisfaction and would like the opportunity to work towards a satisfactory resolution for you. At BUDK, we provide a wide selection of novelties, sword replicas, tactical gear and so much more for everyone to add to their own personal collections. We do not however carry any anti-semitic items in any of our products. We understand your frustration in receiving emails and we are happy to know that this has since been resolved. When unsubscribing from any future correspondence, it can take some time to reflect through the system and we do apologize for any delay. To ensure that you have been removed from receiving anything in the future, please reach out to us with your order details at [email protected] so we may cross reference your contact information to resolve this for you as soon as possible. Thank you again for allowing us the time to make this instance right for you.

Response from BUDKSep 23, 2022

Hello Steven! We read your feedback, and we’re sorry our product didn’t suit your needs. Here at BUDK, used items are not offered to customers but we do however offer scratch and dent deals for anyone interested. As we do understand there may be items that do not meet expectations, this is why we stand by and gladly offer our ironclad satisfaction guarantee. Our Customer Support Management team has made attempts to reconnect with you but have been unsuccessful. We are more than happy to assist you with the return process and a replacement as previously offered. At your earliest convenience, please reach out to us at [email protected] or kindly return our call at 1-800-630-2835. We do hope that you will allow us the opportunity to continue to work through a satisfactory solution for you.

Response from BUDKSep 12, 2022

Hello Nicholas! Thank you so much for bringing this issue to our attention and we do apologize for the inconvenience. Keeping our customers happy is our number one priority and we would like any opportunity to look into this for you and make right on your order. At your earliest convenience, please reach out to our Customer Support team at [email protected] with your details so we may accurately and quickly find a satisfactory resolution for you. We do appreciate your business and look forward to speaking with you soon.

Response from BUDKAug 1, 2022

Hi Jason! We apologize for any disappointment with our shipping policy. We strive to keep our customers well informed of shipping costs as we understand the importance of transparency. As policies can always change, we do encourage signing up for our email list as we not only share new policy updates, but also offer exciting deals and promotions that can be used on your order. We hope to have the opportunity to see you again in the future and thank you for bringing your concerns to our attention.