BUDKReviews of budk.com

I had an issue on a possible double payment pending in my account for a recent purchase. During the chat the associate advised me to send a screenshot of my statement showing the double deduction. There was no account numbers present but my name and the name of the institution were there as well the last 3 transactions. The email they told me to send it to ended up having the wrong extension! This is what is called a secuirty breach. The email never came back as a failed email meaning someone ended up with that screen shot without my authorization. When I asked to speak to a supervisor they gave me the contact information for their manager who I called 2x and sent 1 email to follow up with a breach in my personal security at the hands of their employee. I never got 1 follow up from them. Needless to say they lost a customer. Sharing this to share how they apparently feel about their customers' legitimate concerns.

I had a bad experience recently. I purchased a battery powered portable chainsaw for about 163 bucks. It broke literally after cutting 2 small branches. Very sad. So I contacted Budk and asked for an RMA and a refund. The lady that responded emailed me to explain how it was broken. So I emailed her and told her. She never read my email. Instead she emailed me saying that I had not responded and closed my request. But I did respond, Twice. Anyways, so I emailed Budk again, explained what happened and asked again for an RMA and a refund. The second lady agreed and said I would receive an email with the RMA in 2 days. 3 days later I have still not received the RMA or a refund. I did get an email from Budk asking me how the support experience with the first lady went. I explained it went badly. Then that first lady emails me and says, we require that customers tell us what is wrong with an item before we allow a refund. Ha, I was so pissed. I emailed her three times. And it's like either the email just goes into a black hole at Budk or this lady is so untrained that she cant read an email. I am giving Budk until Monday to issue the RMA or I am just going to do a charge back with the bank. This is ridiculous. I have been a customer of budk for years and this has never happened before. Well I am a customer no longer. not if this type of crap happens when they sell a defective product. I am very disappointed in Budk and can no longer recommend the company.

I went on the site to buy my son a few birthday gifts. I went and put items in my cart to com back later. I get a pop up asking if I wanted 10% off my order and had to put in my email address. Only after putting in my information do you see the stipulations that goes with the discount. So they only show you the stipulations after they have your information. That is ethically dishonest and unprofessional. They wait until they have all your information before telling you how you have to use the 10% off. Stick to Amazon. You see all the discounts and stipulations before doing all the shopping. I made a complaint and they told me sorry but our policy is shown before making a purchase but they failed to say that they offered the discount but didn’t reveal the stipulations until after they have your information.

Of the 3 knives I purchased 1 was broken. I have written but no one has responded.

Company canceled my 2 orders and never told me for weeks. Had I not inquired, I would have never known! They had corrected an issue of security, where I never made a purchase from this Merchant, so they confirmed that I was legitimate. then, they SAID that they were sending my items, but instead just canceled behind my back and never said a word as I waited for my items to arrive for weeks -- that were never coming. They canceled because, why? Don't know. It's all excuses.

Wish I could give them 0 stars! Just hung up with Melin'duh at BudK - what a nightmare of customer service! The bottom line - I never did receive the knife that I ordered, but they did send me the small $4 sharpener that I had ordered at the same time & charged me $15 to mail it to me. When I contacted them they refused to offer me a refund of my money. If you order from them, I hope you have better luck than I did! ==> Reply to BudK response... It's amazing how pleasant and responsive you are now, now that you're faced with hundreds of potential customers reading about my horribly negative experience with your company. Your customer service supervisor was neither responsive nor pleasant when I contacted BudK. I've provided you with the order information you requested via TrustPilot. But let me be clear, I have no interest in doing any further business with BudK, not now nor in the future. You already had a chance to make things right when I called originally. Please don't try and pretend that you're going to make everything all right now - you're too late.

I haven't received item. Budk is telling me they're looking into it do hopefully they can resend my package and all will be well!

I never received my items that I paid for