BUDKReviews of budk.com

Response from BUDKSep 6, 2024

Thank you for your review, we do apologize for the inconvenience. We would be more than happy to help resolve this issue for you! We have submitted your information over to our Customer Service Department. Please be on a lookout for either a call or email from them. We appreciate your business and hope to hear from you soon. Have a wonderful day!

Response from BUDKSep 6, 2024

Thank you for your review, we do apologize for the inconvenience. Usually the mystery items are prepackaged by the manufacture, so there is a chance you could receiver duplicates. We will pass this along to our Product Development team and Warehouse manager so we can try and get this changed. We thank you for your business and hope to hear from you again. Have a wonderful day!

Response from BUDKSep 6, 2024

Thank you for your review, we do apologize for the inconvenience. Usually if an order does not go through due to an invalid card number, they system generates an email to be sent to the customer. We do apologize if you did not receive that email. We appreciate your business and hope to hear from you again. If you ever have any questions or concerns, please do not hesitate to contact us. Have a wonderful day!

Response from BUDKJun 23, 2023

Hello! We are sorry to hear about this misunderstanding and hope to have the opportunity to make this right for you in the future.Thank you for bringing your recent experience to our attention and we sincerely apologize for any inconvenience and frustration you encountered during the ordering process. If you should return, please let us know and we will be happy to offer you 10% off your order. We respect your decision either way and thank you for your feedback.

Response from BUDKMay 8, 2023

Hi Rina! Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in shipping your order and any lack of communication. We understand that you were expecting to receive your order promptly and we want to make sure we address this issue as quickly as possible. To better assist you, can you please provide us with your order number or any other relevant information about your purchase and we will ensure that your concerns are directed to the right party. This will allow us to investigate the issue and provide a more detailed update on the status of your order. Thank you for your patience and understanding. We look forward to resolving this matter for you and hope to continue serving you in the future.

Response from BUDKApr 14, 2023

Hi Lena! Thank you for your feedback regarding your recent purchase. We apologize for any inconvenience caused by the condition of the knife you received. At our company, we strive to provide only the highest quality products and we are disappointed that we fell short of your expectations in this instance. However, we would like to assure you that our 100% ironclad satisfaction guarantee means that if you are not completely satisfied with your purchase, you are welcome to return it to us for review for any awarded refund. Please don't hesitate to reach out to our customer service team directly at [email protected] if you would like to initiate the return process. We are always happy to help and thank you for giving us the opportunity to make this right.

Response from BUDKMar 7, 2023

Hi Eric! Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience and any inconvenience. We will be taking a deeper dive into the items in question so we may assess further as we would like to make things right for you. We do understand your grievances and appreciate your patience in resolving this matter.

Response from BUDKDec 15, 2022

Hi Jason! Thank you for bringing this to our attention and we apologize for any inconvenience that this may have caused you. This was never our intent and we would appreciate the opportunity to make this right for you as we strive at BUDK to provide a stellar shopping experience for our customers from beginning to end. Due to delays with the third party delivery service, we were unable to intercept, however we do understand your frustration and we will happily issue a refund for your shipping costs. For any additional questions or if you should need further assistance, please do not hesitate to reach out to us at [email protected] and a team member will be readily available to help!