Dave K.
Returning items is difficult
There is no way to call this company. Make sure you want what you’re buying, because their return policy is extremely one-sided. If it’s a sale item, discontinued and several other things I can’t remember now, they won’t take the cue back. And, they won’t even send a customer-paid mailing label if you’re lucky enough to have a returnable item. I found way better, more customer friendly terms after I’d already gotten involved with these guys. Good luck!
Response from BudgetcuesApr 9, 2025
Thank you for your feedback. For the sake of future customers, we’d like to provide some context. This buyer ordered two economy cues, both already discounted 10% below MSRP, and applied an additional 10% off coupon—receiving a combined 20% discount. He paid only $5 for shipping, which was well below our actual cost, and we fulfilled and shipped the order promptly. From the beginning, it appears the buyer may have intended to test both cues and keep only one. After we assisted with weight customization on the cue he preferred—providing bolts at our actual cost—he asked us to cover return shipping for the one he no longer wanted. There were no defects reported. This was simply buyer’s remorse. Our return policy, which is clearly stated, expects customers to cover return shipping unless there’s an error or defect. That’s standard practice in retail. Most sellers would not ship out multiple products for a customer to test, then eat the return costs when only one is kept. We were responsive, fair, and helpful throughout. To call our approach “one-sided” ignores the effort we made and the reality of running a small business with clear, reasonable policies.