Brian R.
What to know about Buck Mason
I am a pretty avid consumer who buys a lot of quality clothes online. I wear a classic fit large button down shirt and have an arsenal full of them from various quality companies, i.e. Billy Reid, Flint and Tinder, Flaherty, Banana Republic, etc. I just purchased my first button down from Buck Mason for nearly $200.00, and while the material quality was excellent and I liked the design, the fit was WAY too small for me, which makes no sense, as I buy clothes online all the time and every classic fit large fits me. Their sizing was way off. I looked it up online then and saw quite a few reviews saying the same thing. I went directly to their customer service about it and, while the person responding was courteous in their response, they also had a very dismissive attitude about the sizing saying, "not every item is for everyone." That was unfortunate. No customer service should be that way when a customer is telling them there is a sizing problem. I have well over 70 quality shirts in my closet, all the same exact size, and they all fit fine. This was was too small to even close properly and they were not attentive to it. I don't recommend this company right now.