Buckleguy.comReviews of buckleguy.com

Inaccurate inventory, no customer service to be found.

0000 if possible, I would be skeptical if all the 4 and 5 star reviews were from actual customers, I purchased this product which came highly recommended by a reputable furniture manufacturer to restore the shine on leather furniture, once received, the product appeared to have a silicone base so I used a finger tip to apply a test spot on my sofa, "big mistake," I instantly remove the Giardini clear coat and contacted the manufacturer for a refund, I was told the product could not be returned, yet most reviews stated they had no issues with a return, which leads to my initial skepticism that the reviews may be fraudulent, however, after the fact, the customer service rep stated that he would post to their website that if the product is opened, it could not be returned, this would have been pertinent information to have before the purchase. 0000 is more than you deserve.

i purchased 2 leather hides that smelled of mold. they would not return the items. they also avoided my emails and calls. stay away go to Weaver Leather better customer service and prices

WORST CASE OF CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! I paid $1,500 for an 8116 leather splitter. They shipped a hole punch instead. After the exchange I was excited to get this new machine in service. These machines are from China so no instructions on making adjustments. I think it worked on 2 pieces and then would pull the work pieces thru unevenly which literally turned the pieces 90 degrees and damaged every piece. I was in contact with Taighe to ask for help. His sole suggestion was adjusting the blade from the back with no further instruction on how that was accomplished. Crickets on every contact after that. It looks like there are several adjustments as far as roller tension, angle on the rollers, etc. I experimented and could not get the machine to function correctly. Turned to YouTube- still no luck. It is pretty clear that their sterling ratings has everything to do with selling buckles, fasteners, and leather. They should stick with the simple stuff that has gotten them by for almost 80 years and should not sell anything they don't have any idea how it works or how to adjust or repair.

The customer service of Buckle Guy is terrible, I ordered a Horween belt strap, the belt strap stretched out in 3 months of use about 1.5. When I approached Buckle Guys for a replacement strap , they said they would not replace the strap because i had altered it? Yes I did make a belt out of it, then they made up another excuse say the 8-9ox leather strap was not meant for a belt? I ordered a buckle with it. If in fact it was not meant for a belt,why would i order a buckle too? you would think i would have been informed about that from them, its not disclosed on their website. I have ordered straps prior with no problem. I guess the 5th generation that is running this family business must be millennials who have no clue what it means to have a happy cutomer. all i asked for is replacement strap , about $17 and some change.

Be very aware of this website Company specially if you buy buckles advertise as a Solid Brass,they sell very low quality buckles very thin material Made in China,don't get deceive by the photos on their website,some buckles are advertise as Solid Brass in description but are not Solid brass,to make the matter worse this company also overcharge grossly on shipping,the company also sell on Etsy as a Buckleguycom and they also sell on EBAY as buckle.guy