Jennifer
Poor quality products & even worse customer service
Ordered products in the summer. Waited ages then received a demand for custom charges which i paid and the items were delivered. The items stained towels and smelt awful and the rings were cheap and nasty. I cancelled my subscription in October and complained about the customs charges. These were eventually refunded and as far as I was concerned that was it. A lesson learnt. Imagine my surprise when I received an invoice for another order in November and when I contacted them about this was advised payment had been taken and the goods sent. They had failed to cancel my subscription. Despite this being completely their error they are refusing to refund the money that they have taken from my account until I return the goods. Why the heck should I go to the effort and expense of returning goods that I did not order - in fact that I had specifically cancelled? The customer service is disgusting: their support staff are unhelpful and condescending. I am not holding my breath for the order arriving - an order I do not want anyway - nor for them refunding the money they have taken without consent. Unacceptable customer service. Watch what you are ordering and signing for... or do yourself a favour and do business with another company! The standard response below is typical of this company. Still no apology or refund ! Edit 13 /12 /20 Still no goods which were allegedly sent a month ago! Rude emails from so called customer services ; continued marketing emails ; refusal to provide owners/ CEO contact details or a written copy of the company's complaints procedure. This company are conmen. The products are second rate; the customer service not even that !
Response from Bubbly BelleDec 7, 2020
Hi Jennifer, I am truly sorry to hear this. Please reach out to me directly and I will take care of you immediately. [email protected] Best, Karl


